32 Bit Scanner has stopped working

[Guest]

Does anyone else receive this message after booting to windows/desktop? This
has occured since loading Vista Business on a formatted disk...in other
words, from the very beginnning. Any ideas? -

Microsoft Windows

32 Bit Scanner has stopped working

A problem caused the program to stop working correctly. Windows will close
the problem and notify you if a solution is available.

 

[Michael Solomon]

Does anyone else receive this message after booting to
windows/desktop? This has occured since loading Vista Business on a
formatted disk...in other words, from the very beginnning. Any
ideas? -

Microsoft Windows

32 Bit Scanner has stopped working

A problem caused the program to stop working correctly. Windows will
close the problem and notify you if a solution is available.

Have you checked the scanner manufacturer's website for Vista compatibility
information on your scanner and for Vista compatible drivers?

 

[Guest]

That's just it...I don't have a scanner or any peripheral for that matter
plugged in or installed on the laptop. I have received this message since
clean install...from the very beginning. The reason that I posted this to
begin with is because I was wondering if anyone else has experienced this as
well. My net admin, who performed the same install on the same laptop is
receiving the same message too. We can't seem to figure it out.

Thanks,
Jason

 

[Michael Solomon]

That's just it...I don't have a scanner or any peripheral for that
matter plugged in or installed on the laptop. I have received this
message since clean install...from the very beginning. The reason
that I posted this to begin with is because I was wondering if anyone
else has experienced this as well. My net admin, who performed the
same install on the same laptop is receiving the same message too.
We can't seem to figure it out.

Thanks,
Jason

It might have been useful for us to know that from the beginning.

Did the laptop come with a scanner when you purchased, is it possible there
is some software being loaded with your install disk? Was your Vista disk
purchased at retail or is this the disk that came with your laptop? If it
came with your laptop, you might need to check with the manufacturer to find
out if they had some additional software that is being loaded with Vista and
or describe the issue you are having to them.

 

[Guest]

Vista is being loaded to a formatted hard drive on a Dell Latitude D620 from
a volume licensed Vista Business install disk. Nothing additional
whatsoever, hardware or software related.

 

[Michael Solomon]

Vista is being loaded to a formatted hard drive on a Dell Latitude
D620 from a volume licensed Vista Business install disk. Nothing
additional whatsoever, hardware or software related.

Does the laptop have a built-in camera, card reader or some other such
device and if so, are those fully recognized and functional?

 

[Guest]

Does the laptop have a built-in camera, card reader or some other such
device and if so, are those fully recognized and functional?

--
Michael Solomon


Device Manager is squeeky clean and everything looks to be just fine.

 

[Michael Solomon]

The only thing I can surmize from this is that Vista is picking something up
on the laptop as a 32-bit scanner. Does you Net Admin have the same make
and model laptop as you? If yes, that is at least one common factor. It's
possible if it's not being picked up from devices integerated with your
laptops that there is some setting in the system BIOS that might be
triggering this. Although, I'm inclined to think it is confusing some
device or driver for that device with a 32-bit scanner.

That's why I asked about built-in camera as it is a similar type of input
device. The deive might be working fine but it might be triggering this
messsage. You would have to start disabling or uninstalling such devices
one by one, testing after each removal, to see if one of the built-in
devices or their drivers might be the source of the issue.

 

[keepout]

We have never used McAfee and this is a brand new install, not an
upgrade of any kind.

Mcafee comes pre-installed on HP machines with Vista.

 

[keepout]

This is not an HP. It is a Gateway Tower E-4500. This is the PC at my
desk. I use to have WinXP sp2 installed, but just formatted the drive
and loaded the Vista O/S as a new install and not an upgrade. I then
installed our Novell Client for Vista and Symantec 10.2 for Vista.
When we receive machines in we do not keep the software from the mfg.
on them. We format the drives and install the software we purchased and
pretty much create our own image.
All of our O/S's and Office etc we hve a site license for, so we always
use our copy of the software along with our license key.

"I have received this message since clean install...from the very
beginning."

Kimi

Well maybe it comes with the Vista install CD. I'm just saying when I turned
the HP on, it AUTO setup everything, and installed a lot of stuff and default
settings that took me more than a week to get working MY WAY.

It might be part of the vista CD. Back in 79, I got a win 98 CD that camewith
trend micro on it. With Vista the McAfee auto installed. I had to search the CD
with win98. Though trend wasn't crippled. I actually used it several years b4
they phased it out. McAfee is big time crippled with Vista.