2007: Incoming email Disappears - Outgoing Name Problem

[Robert T]

I just installed Office 2007 on Win XP. Prior to that I used Outlook Express
for email and was very pleased. However, Office 2007 deleted my Outlook
Express application, so I decided to import the email account settings,
email, and folders from Outlook Express into Outlook 2007. That import seems
to have worked well, however, I have 2 serious problems with Outlook 2007.

1.The only email in my inbox is from the import described above. When I
click Send/Receive, it works and I can see NEW email pop up in a small
window. However, when I close that small window, the email disappears. It
does NOT go into my inbox! Where is it going?

2.When I send email to certain addresses, Outlook will NOT send the message
saying it does NOT match a Name. However, other outgoing email works fine.

Does anyone have an explanation why the above is happening and a possible
solution?

Thanks,
Robert

 

[K. Orland]

Do you have a filter set on the view of your Inbox? For example, if you have
autopreview on and have mail set to be marked as read after X seconds, and
you filter to view only unread mail, this can cause the behaviour you're
seeing. Click on View > Current View and see if Messages is what's checked.
If not, change it to Messages and see if that corrects that issue.

As for the sending issue, is there an exact error message and/or number?

I don't think Outlook uninstalls Outlook Express since that is a component
of Internet Explorer.

 

[Robert T]

Hi Kathleen:

Thanks for the prompt response.

1. I am not home, I'm at work so I don't know if there's a filter in place.
However, I can tell you that I did NOT create a filter. Maybe one was created
during the import?

2. If it is a filter issue, can I assume the messages are still there but I
just can't see them?

3. Yes, there is a specific error message when I try sending email to
certain addresses and I should have taken notes last night. I can tell you I
found the same issue in the knowledge base, but I didn't understand the cause
and/or the solution.

4. I'm sure you're correct, Outlook Express wasn't deleted. However, the
desktop/taskbar icons were deleted and I could no longer run the program from
the Start Menu or a desktop icon.

I will check and answer your questions when I get home after work.

Robert

 

[Robert T]

Kathleen:

1. Current View is Messages.
2. An Auto Preview dialog box pops up showing new messages while they're
being downloaded, however, they never make it into my InBox.
3. The occasional problem with certain email messages failing comes up with
this dialog box message.

Outlook does not recognize one or more names.

Robert

 

[Robert T]

Kathleen:

Per the MS Knowledge Base I deleted the Address Book which was allegedly
corrupt but that did not solve the Outlook does not recognize the name
problem.

I'm ready to give up on Outlook. I have no idea why messages aren't coming
to my Inbox.

Robert

 

[K. Orland]

Have you tried repairing your PST file? I think that scanpst.exe will do
this, do a file/folder search for it. When it comes up in the list,
double-click it and follow the instructions. It will ask you to browse to
your PST file so make sure you know where it's located. Also, Outlook must be
closed during this. If the scan finds any errors, when it's done run it
again. When the scan finds no further errors, when it's finished open Outlook
again.

 

[Brian Tillman]

I just installed Office 2007 on Win XP. Prior to that I used Outlook
Express for email and was very pleased. However, Office 2007 deleted
my Outlook Express application,

No it didn't. Installing Outlook in no way affects the installation of
Outlook Express. It does, however, change the default mail program.

so I decided to import the email
account settings, email, and folders from Outlook Express into
Outlook 2007. That import seems to have worked well, however, I have
2 serious problems with Outlook 2007.

1.The only email in my inbox is from the import described above. When
I click Send/Receive, it works and I can see NEW email pop up in a
small window. However, when I close that small window, the email
disappears. It does NOT go into my inbox! Where is it going?

What view of the Inbox are you using? When you check the Unread Messages
folder, in what folder does Unread Messages say the new mail resides?

2.When I send email to certain addresses, Outlook will NOT send the
message saying it does NOT match a Name. However, other outgoing
email works fine.

Give the EXACT error message test.

 

[Robert T]

Hello Kathleen:

I ran scanpst.exe and it founds errors the first time. The 2nd time I ran
it, there were no errors. I opened Outlook and nothing changed.

A dailog box pops up and I can see my new messages. I have the option of
deleting them individually or clicking the OK button. When I click the OK
button, Outlook apparently deletes all of the new messages.

Robert

 

[Robert T]

Hello Brian:

1. Inbox: \\Personal Foders
2. Unread Mail: No back slashes, just Personal Folders. I have a number of
old messages that I never ran.

When I click Send/Receive the Preview Messages before ? dialog box pops up.
I can delete messages or I can click the OK button. When I click OK, I never
again see my new messages. I'm not sure, but it looks like Outlook is
deleting them, but that doesn't make sense.

Maybe it's routing them somewhere other than the InBox. I think it's strange
that the location of the Inbox is \\PersonalFodlers. I would think that
should be the location for those folders I created on my local drive which
aren't part of my Outlook Mailbox. But what do I know?

Robert

 

[Robert T]

Brian:

Whoooooooooooops............. I hit the Post button before finishing.

I have the following folder on my C: drive

C:\Documents and Settings\robert\Local Settings\Application
Data\Microsoft\Outlook

Within that folders are two files called:
Outlook.Pst with all of the my old messages that I imported from OE into
Outlook 2007.
I also have a Robert.Pst folder with virtually nothing in there.

 

[Robert T]

Hello Brian:

OK, after searching through Outlook, I finally found the location where
Outlook 2007 is supposed to send all new email. It's the folder I mentioned
in my last repsonse.

C:\Documents and Settings\robert\Local Settings\Application
Data\Microsoft\Outlook

By the way, the exact error message for that other problem, failed outgoing
messages to my POP3 address is:

Outlook does not recognize one or more names.

This happens when I try to send an email to myself, Outlook won't do it. I
tried entering my name and email address is into Contacts, however, Outlook
keeps deleting the email address. I can create contacts with other email
addresses, however, if I use the same one as my POP3 account, Outlook will
not accept it.

Robert

 

[Brian Tillman]

1. Inbox: \\Personal Foders

My first question asked which view you are using. This does not answer that
question.

2. Unread Mail: No back slashes, just Personal Folders. I have a
number of old messages that I never ran.

My second question asked which folder Unread Messages showed as the folder
containing the new messages. This doesn't answer that question.

When I click Send/Receive the Preview Messages before ? dialog box
pops up.

Sorry, this isn't meaningfu to me. I don't know what "the Preview Messages
before ?" dialog box means.

I can delete messages or I can click the OK button. When I
click OK, I never again see my new messages. I'm not sure, but it
looks like Outlook is deleting them, but that doesn't make sense.

ALl this sounds to me like you might have some kind of add-in that's
intercepting the messages before Outlook gets them, presenting them to you
for disposition, something like an antispam filter might.

Maybe it's routing them somewhere other than the InBox. I think it's
strange that the location of the Inbox is \\PersonalFodlers. I would
think that should be the location for those folders I created on my
local drive which aren't part of my Outlook Mailbox. But what do I
know?

"\\Personal Folders" IS the set of folders you created on your local drive
and respresents your Outlook mailbox. It looks to me like Outlook is
placing the messages in the Inbox of those folders exactly as it should.

 

[Brian Tillman]

Whoooooooooooops............. I hit the Post button before finishing.

I have the following folder on my C: drive

C:\Documents and Settings\robert\Local Settings\Application
Data\Microsoft\Outlook

Within that folders are two files called:
Outlook.Pst with all of the my old messages that I imported from OE
into Outlook 2007.
I also have a Robert.Pst folder with virtually nothing in there.

So which one are you using as your delivery location?

 

[Robert T]

Brian:

I'm sure all of this is 2nd nature to an expert like yourself, but I've only
been using Outlook 2007 for a couple of days so this is all new to me. In
addition, it's not working properly so I haven't had much in the way of
experience. Let me try to answer your questions again.

1. You wrote,
My first question asked which view you are using.
View: Messages

2. You wrote:
My second question asked which folder Unread Messages showed as the folder
containing the new messages. This doesn't answer that question.

Brian, I thought I answered that question, I'm sorry if I wasn't clearer on
this issue. The UNREAD messages folder doesn't show anything after Feburary
8th, the last day I used Outlook Express. New messages are NOT showing up in
the Unread Messages folder.

However, a few minutes ago, I noticed 2 old test messages which I sent on
Thursday and Friday that showed up in the Deleted files folder. I never
deleted those messages because I never saw them.

3. You wrote,
Sorry, this isn't meaningfu to me. I don't know what "the Preview Messages
before ?[Receiving]" dialog box means.


When I click Send/Receive, and if there are new messages, a dialog box pops
up displaying the titles and other info of every new message. The title of
that dialog box is "Preview Messages before Receiving".

This allegedly gives me the opportunity to review messages before they
physically go into My Inbox. I have the option of deleteing individual
messages or clicking the OK button which should in turn send all new messages
to my inbox. When I click OK, all new messages just vanish, they do not go
into my Inbox.

4. You wrote,
So which one are you using as your delivery location?

Per Outlook 2007, new email should be delivered to:

PersonalFolders\Inbox
C:\Documents and Settings\robert\Local Settings\Application
Data\Microsoft\Outlook

There is an Outlook.pst file in that folder.

Brian:

Hopefully I did a better job of answering all of your questions. I want to
let you know that I truly appreciate you and Kathleen taking the time to help
me.

Robert

 

[Brian Tillman]

1. You wrote,
My first question asked which view you are using.
View: Messages

2. You wrote:
My second question asked which folder Unread Messages showed as the
folder containing the new messages. This doesn't answer that
question.

Brian, I thought I answered that question, I'm sorry if I wasn't
clearer on this issue. The UNREAD messages folder doesn't show
anything after Feburary 8th, the last day I used Outlook Express. New
messages are NOT showing up in the Unread Messages folder.

OK. Thanks. That's clearer.

However, a few minutes ago, I noticed 2 old test messages which I
sent on Thursday and Friday that showed up in the Deleted files
folder. I never deleted those messages because I never saw them.

Outlook never deletes anything by itself. I can't explain what you see with
this.

3. You wrote,
Sorry, this isn't meaningfu to me. I don't know what "the Preview
Messages before ?[Receiving]" dialog box means.


When I click Send/Receive, and if there are new messages, a dialog
box pops up displaying the titles and other info of every new
message. The title of that dialog box is "Preview Messages before
Receiving".

Open your Send/Receive group and list the settings. (Press Alt-Ctrl-S,
select the send/receive group - probably "All Accounts", and click Change.)