Yet Another CD Drive Gone Missing

  • Thread starter Thread starter Dick K
  • Start date Start date
D

Dick K

I run XP SP2 on my PC and my CD drive has gone missing. It
doesn't show up in "My Computer" and Device Manager has
superimposed a yellow "!" on its icon. Under "Status" Device
Manager reports "Windows cannot start this hardware device
because its configuration information (in the registry) is
incomplete or damaged (Code 19)". I suspect recent housekeeping
activities are to blame - one of the many things I did was to
uninstall an old (and incompatible with SP2) version of Ahead
Software's InCD program. Microsoft report a similar problem at:

http://support.microsoft.com/kb/314060/EN-US/

Their solution is to remove the Upperfilters and Lowerfilters
values from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\-
{4D36E965-E325-11CE-BFC1-08002BE10318}

When I try that regedit fails with the message "Error Deleting
Values - unable to delete all specified values". I've also tried
uninstalling the device and rolling back the driver, without any
success. I'm well out of my depth and at loss to know what to
try next so I'd be very grateful if anyone can offer any help.

I have a clone of my pre-housekeeping system drive on a second
HDD but I'm reluctant to try falling back to it. I'd rather
install a different CD drive, if that would solve the problem?

I've tried to MUNG my email address - if it's worked "NOSPAM."
needs to be omitted.
 
The same thing happened to me when I uninstalled my old Nero 5.5 and InCD3.
I eventually had to do a format/reinstallation of Windows to solve the
problem as System Restore...didn't.
I took the plunge and bought Nero Ultra 6.6. So far - no problems.

--
Peter.
Toronto, Canada.
Windows XP Home SP2.
P4 Dual HT @ 3.0ghz, 160gb HDD, 1.0gb, DDR.
High Speed Cable.
 
Bizzare. did you try the regedit from safemode? should work. I might try
this..
you should be able to boot safe mode, go into control panel (clasic) system
hardware devicemanager and delete the offending cddrive. reboot and let
windows redisover it. Windows might ask for the driver cd for this device.
 
I run XP SP2 on my PC and my CD drive has gone missing. It
doesn't show up in "My Computer" and Device Manager has
superimposed a yellow "!" on its icon. Under "Status" Device
Manager reports "Windows cannot start this hardware device
because its configuration information (in the registry) is
incomplete or damaged (Code 19)". I suspect recent housekeeping
activities are to blame - one of the many things I did was to
uninstall an old (and incompatible with SP2) version of Ahead
Software's InCD program. Microsoft report a similar problem at:

http://support.microsoft.com/kb/314060/EN-US/
Click to expand...
[-snip-]

I don't think the mysterious disappearance of the CD/DVD drives are caused
by third-party drivers.

I have a faulty Yamaha CD writer drive which will randomly disappear
during disc read.
It seems that the Windows driver automatically dispose the device,
assuming that it has been removed from the system.
When did an internal ATAPI drive become hot-plugable?

I tried using my drive under pure DOS (from emergency disk) and run a cd
drive random-read speed test that can be used as a burn-in test (self-made
via MSCDEX, without disk cache).
Guess what...
It works fine for an hour of testing. Of course with some read errors, but
it still can continue to read.
Tried that under Windows, and it mysteriously disappear after about 20
minutes of testing.

Other input is very welcome. I know that others may have the same scenario.
 
oracledba said:
Bizzare. did you try the regedit from safemode? should work. I might try
this..
you should be able to boot safe mode, go into control panel (clasic) system
hardware devicemanager and delete the offending cddrive. reboot and let
windows redisover it. Windows might ask for the driver cd for this device.
Click to expand...

Thanks for the suggestions. Unfortunately regedit fails in the same way
in safe mode. Rebooting from safe mode into both safe and normal modes
after uninstalling the drive leaves one back where one started. New
hardware is detected but the "Ready to use" bubble never appears and the
drive is still invisible.
 
Dick said:
Microsoft report a similar problem at:

http://support.microsoft.com/kb/314060/EN-US/

Their solution is to remove the Upperfilters and Lowerfilters
values from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\-
{4D36E965-E325-11CE-BFC1-08002BE10318}

When I try that regedit fails with the message "Error Deleting
Values - unable to delete all specified values".
Click to expand...

In desperation I tried this again and it worked! (There was only a
LowerFilter value set so that's all I deleted). I must have been doing
something stupid the first time. Sorry. Now I just need to find out how
to get rid of Nero 5, which won't uninstall, but I've wasted enough of
people's time already so I won't ask for suggestions about that one.
Thanks for the responses.

Dick K
 
Back
Top