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From: (e-mail address removed) (William Wang[MSFT])
Organization: Microsoft
Date: Tue, 23 Mar 2004 08:34:04 GMT
Subject: RE: Xp vs Windows Updates
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Hi Guillaume,
Thanks for your posting. I'd like to check if you are using Internet
Explorer to visit the Windows Updates site. Please try the following to see
if the issue can be resolved.
1. Delete your Temporary Internet files and Cookies
a. Start Internet Explorer, and then click Internet Options on the Tools
menu.
b. On the General tab, click Delete Cookies under Temporary Internet files,
and then click Delete Files.
c. Click OK.
2. Verify you have deleted C:\WUTemp\*.*. C:\WUTemp a hidden folder. You
must make the folder visible.
a. Click Start, and then click My Computer.
b. On the Tools menu, click Folder Options.
c. Click the View tab.
d. Click to clear the Hide protected operating system flies (Recommended)
check box.
e. Click to select theShow Hidden files and folders option, and then click
OK.
f. Double-click Local Disk (C
.
g. Double-click WUTemp.
h. On the Edit menu, click Select All.
i. On the File menu, click Delete. If you are prompted to confirm the file
deletion, click Yes.
3. Try to install the Windows Update files again from the following
Microsoft Web site:
http://windowsupdate.microsoft.com
If the installation does not succeed, continue to step 4.
4. Repeat steps 1 and 2, and then rename the WindowsUpdate folder. To
rename the WindowsUpdate folder:
a. Open My Computer.
b. Double-click Local Disk (C
, and then double-click Program Files.
c. Right-click the WindowsUpdate folder, and then click Rename.
d. Type:
OldWindowsUpdate
If the issue persists, please post a screen shot of the webpage so that we
could get a clear understanding of this issue. If anything is unclear
please let us know.
Sincerely,
William Wang
Microsoft Online Support Engineer
Get Secure! -
www.microsoft.com/security
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From: "Guillaume Genest" <
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Subject: Xp vs Windows Updates
Date: Fri, 19 Mar 2004 10:29:37 -0800
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Hi,
I have setup a new computer, install Windows XP on it.
I have done about all the Update from Windows Update web
site but when i try to install the remaining (DirectX, Ms
Framework, Drivers update) it is always downloading the
update and then said me that the folowing updates was not
installed.
I don't have any event viewer error message, i am
administrator and i already try to delete my Internet
Explorer Cache and the C:\WUTEMP folder.
Please help me.
