XP Updates Problem

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

I have received this email from one of our Senior Organisation Members and I
don't know the answer to it.

" Every time I turn the computer off it says that it is adding updates (10)
so don't switch it off. It goes through the procedure indicating update 1
of 10, 2 of 10 etc. In due course it switches off. If I switch it on again
and switch it off shortly after I get the same message and procedure.
Obviously the updates are not working for some reason. Any suggestions. "

They are using a legal copy of windows XP and although it's not stated I
would assume XP Home

Can anyone assist please.
 
Joe said:
I have received this email from one of our Senior Organisation
Members and I don't know the answer to it.

" Every time I turn the computer off it says that it is adding
updates (10) so don't switch it off. It goes through the procedure
indicating update 1 of 10, 2 of 10 etc. In due course it switches
off. If I switch it on again and switch it off shortly after I get
the same message and procedure. Obviously the updates are not
working for some reason. Any suggestions. "
They are using a legal copy of windows XP and although it's not
stated I would assume XP Home

Can anyone assist please.
Click to expand...

Have them visit http://windowsupdate.microsoft.com/ and scan for updates -
check all critical ones (excluding perhaps Internet Explorer 7.0) and write
down all KB###### for them and get them to you and try to install them from
there after they do get them to you. Reboot after they do that and have
them revisit that site and scan again. If it still needs those same ones -
let us know which ones are not working.
 
I have received this email from one of our Senior Organisation Members and
I don't know the answer to it.

" Every time I turn the computer off it says that it is adding updates
(10) so don't switch it off. It goes through the procedure indicating
update 1 of 10, 2 of 10 etc. In due course it switches off. If I switch
it on again and switch it off shortly after I get the same message and
procedure. Obviously the updates are not working for some reason. Any
suggestions. "

They are using a legal copy of windows XP and although it's not stated I
would assume XP Home
Click to expand...

Joe if this continues as a problem they or you should post this to the
experts in the Windows Update newsgroup.
news://msnews.microsoft.com/microsoft.public.windowsupdate
 
Rename the SoftwareDistribution folder - this will get rid of any updates that have
downloaded

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

You'll lose the history but that's not important. If everything is okay and things a
proceeding normally you can delete the renamed folder.

Now revisit the WU site manually and check for updates that are needed.

Also suggest running - Microsoft Baseline Security Analyzer.
http://www.microsoft.com/technet/security/tools/mbsa2/default.mspx

This will check that all updates are installed and if any updates are missing.





--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


|I have received this email from one of our Senior Organisation Members and I
| don't know the answer to it.
|
| " Every time I turn the computer off it says that it is adding updates (10)
| so don't switch it off. It goes through the procedure indicating update 1
| of 10, 2 of 10 etc. In due course it switches off. If I switch it on again
| and switch it off shortly after I get the same message and procedure.
| Obviously the updates are not working for some reason. Any suggestions. "
|
| They are using a legal copy of windows XP and although it's not stated I
| would assume XP Home
|
| Can anyone assist please.
|
| --
|
| Regards
| Joe
| Tasmania
|
|
 
Thanks for all the information, I will pass that on to our member and hope
they are successful.

Appreciated
 
I received this from the member concerned today:

" Thank you, Joe

I think I have carried out the instructions by Mr. Taurian and it seems that
they have fixed my problem. In addition, my computer seems to be performing
much better and faster. "

Thanks to all for the help
 
Thanks for the feedback Joe.
Ms TaurArian
Victoria

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


|I received this from the member concerned today:
|
| " Thank you, Joe
|
| I think I have carried out the instructions by Mr. Taurian and it seems that
| they have fixed my problem. In addition, my computer seems to be performing
| much better and faster. "
|
| Thanks to all for the help
|
| --
|
 
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