XP Unable to Connect to Internet

  • Thread starter Thread starter David
  • Start date Start date
D

David

Guys...I'm a real XP newbie and I sure could use a little
help and advice. I've serached for answers, but so far
I'm still unable to solve my problem

I recently installed XP Home Edition on my wife's computer
(at her insistance) and now the internet is simply not
there. Here's my situation:

I'm attempting to access the internet via a D-Link DI-704P
router which is functioning perfectly. In fact, the
router "sees" the XP computer regardless of the name I
give it and assigns the same IP address each time. So I
know I'm getting at least to the router. I've turned off
the XP firewall. I do have ZoneAlarm Pro installed but
it's not running. Norton Antivirus Corporate Edition is
installed and running. I have three users with
common "people" name....no "Guest" or "Administrator".
The LAN connection is integral with the motherboard
(GigaByte GA-7N400-L)and was working perfectly with
Windows 98SE just yesterday. I do in fact see the Local
Area Connection icon and it's functioning as expected
according to XP. I've run the internet connection setup
wizard a number of times with no luck. If I swap the LAN
cable to another computer in the room I have no problem
accessing the internet. QoS Packet Scheduler is not
installed and when I enter manually the Gateway, DNS, IP,
and etc. I know to be correct, still nothing happens.

Am I supposed to logon as "Administrator" to set up the
connection? If so, how do I do that? When I restart, all
I see are the three users; none of which have a password.
No passwords were assigned at installation.

I feel as though the router may be part of the problem,
but I've set the XP machine's IP as a simple "pass
through" in the router. D-Link calls this pure exposure
to the internet the DMZ.

If anybody has any suggestions or comments, I sure would
be appreciative....
David

(e-mail address removed)
 
can you ping a public IP like 4.2.2.1? which the DNS you use? or post the
result of ipconfig /all here.

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Thanks for the reply. I assume I can ping from a DOS box
by Running "command" at Start|Run. If that's not right,
please re-calibrate me.

I haven't tried to run ipconfig /all yet....I just learned
of it. winipcfg obviously doesn't work in XP. I ran
ipconfig (without /all) and the "DOS box" flashed for an
instant and disappeared. I tried to ping the router and
got a return message indicating there was no such. I
don't remeember the exact phrase, but it's the standard on
when there is no return. That seems so strange to me
because when I open the routers admin program I see the XP
machine. I made up several nonsense names for the
computer and each showed up right along with my other two
computers. I get the feeling I need to release and renew
but I can't even figure out how to do that. Like I
said.....newbie.....

I've been to the site you suggested and I appreciate the
info. My immediate problem is I'm a REAL novice at XP and
frankly some of the terms mean nothing to me. Such
as "metric" when refering to setting up a LAN.

david
 
Well...I work on an XP machine all day and it just dawned
on me to try and run ipconfig here. I see I have to
actually open a window to DOS with cmd.exe. ipconfig and
ipconfig /all display LOTS of info. I will run
ipconfig /all at home and post it here.

Thanks again for your comments...
 
Thanks for all the help. I ran "ipconfig /all" and the
display showed everything that needed to be there was in
fact present. That meant I was seeing the internet, but
something was blocking me. My first thought was
ZoneAlarm. It turns out that when you turn ZA off, you
have to turn off more than just one module....True Vector
(sp?) was still running. Just to be sure I completely
uninstalled ZAP and immediately IE found my home page.
After that, the XP computer was present on my LAN and
everything was working perfectly.
 
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