XP SP2 prevents Word opening sent-from-mobile documents

[Guest]

We have an XP machine that receives documents from Nokia / Orange
communicators as an e-mail attachment. These attachments are created on the
communicator as EPOC documents and are then saved as Word 97 (or Word 2000,
etc.) documents. These are then e-mailed to the XP machine where they are
opened in Word. This used to work fine.

Since Service Pack 2 was installed these documents cannot be opened. An
error is shown when the attachment is opened, either via Outlook Express or
by saving the file first, saying that the disk is either write protected
(which it isn't) or that the user doesn't have permission. A suggestion is
made to open the file through Word and choose to repair it first but this
doesn't get us any further.

Service Pack 2 is all that has changed since it last worked.

 

[Mark L. Ferguson]

New files downloaded onto your system will not run unless you rightclick the
file, Properties, and click the "Unblock" button (e.g. a htm file that runs
activex)

 

[Guest]

Hi Mark,

Thanks for your help. However this has already been attempted with no success.

Thanks.
Darren.

 

[Mark L. Ferguson]

Taking 'ownership' of the document Might stop the permissions error. My
first try at that would be to save the doc to the ../AllUsers/Shared
Documents/ folders. If no help, actively hitting the permissions ACL might
do something.

HOW TO Take Ownership of a File or Folder in Windows XP:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q308421

 

[Guest]

Thanks a lot for you help, Mark. Your time is very much appreciated.

Having tried altering the ownership of the document we're still no further
on. What we have tried is to attempt to open it on another SP2 XP PC, and on
an SP1 PC and we can open it on the latter but not on the Service Pack 2 PC.

The exact message we receive from Word (no matter how the document is opened
is....

The document name or path is invalid. Try these suggestions.
* Check the file permissions for the document or drive
* Use the File Open dialog box to locate the document.
(C:\...\Test Page.doc)

Darren.

 

[Mark L. Ferguson]

Well, I have little else I'm sure of trying there. I have a few wild ideas.
though.

I have no idea what that doc is doing, but it Might be trying to use some
form of 'ActiveX' and there is a new SP2 setting for LOCAL ActiveX. To
disable the SP2 warning for running activeX on a local computer page, go to
: IE, Tools menu, Options, Advanced Tab, -- scroll down to the Security
area, check the box for, "Allow active content to run in files on My
Computer"

The error is the one you get from a 'long file name' in the arg to some
command, and I note the name is Test Page.doc, (with a space in the name).
My last idea is to try renaming to a Dos (8\3) filename, put it in the c:
root, and see if that has something to do with the problem.

Hope you get it fixed. Good luck.

 

[Guest]

I'm afraid we're still no further with this one, even after your wild ideas!!
Thanks for all of your suggestions though, Mark.

 

[Mark L. Ferguson]

There must be some new setting for Office in there, like the IE activeX
setting I mentioned. I think you are going to have to try the experts in the
Office newsgroups, to see what they have heard about sp2 and Word doc
security changes.

I do know there is a security setting for some file extensions that can be
modified to include new ones, but I don't see why SP2 would be the only one
applying this.

[HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security]
"Level1Remove" = "exe;bat;vbs"

I am thinking that adding this new mobile app extension (instead of =
"exe;bat;vbs") would do something. This is for Outlook, not Word, so I have
little hope it would help.