XP SP2 Installation failed

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Guest

Inspiron 8200 XP Pro 2002, with all the latest windows updates except SP2.

I downloaded SP2 from MSDN subscriber site, installation failed twice. Then
I downloaded SP2 from "Windows XP Service Pack 2 Network Installation Package
for IT Professionals and Developers" (WindowsXP-KB835935-SP2-ENU.exe) ,again
installation failed.

svcpack.log looks like:
2095.173: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fxsapi.dll
2126.598: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2138.675: Num Ticks for Copying files : 1353386
2139.086: DoRegistryUpdates:SetupInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
2139.086: INF_REGISTRY Failed
2139.086: DoInstallation:DoRegistryUpdates failed
2157.512: Unregistration of sprecovr successful
2157.913: Access is denied.
2164.753: Message displayed to the user: Access is denied.
2164.753: User Input: OK
2164.793: Service Pack 2 installation did not complete.

Select 'OK' to undo the changes that have been made.
==========

setupapi.log looks like:
#E197 Writing "C:\WINDOWS\INF\msnmsn.inf" to "C:\WINDOWS\INF" is not an
approved method of installing INF files. Use a 'CopyINF' entry instead.
#-086 Deleting registry value
"HKCR\Interface\{3A182AD6-596A-4070-A574-73941817B674}\-"
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Product.Del.Reg] in
"c:\9fe99743a799f6c0ca8c2e3fffc494a6\i386\update\update.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section [ProductInstall.GlobalRegistryChanges.Install]
in "c:\9fe99743a799f6c0ca8c2e3fffc494a6\i386\update\update.inf" failed. Error
5: Access is denied.
#-086 Deleting registry value
"HKCR\Interface\{3A182AD6-596A-4070-A574-73941817B674}\-"
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Product.Del.Reg] in
"c:\9fe99743a799f6c0ca8c2e3fffc494a6\i386\update\update.inf" failed. Error 5:
Access is denied.
=================

after these failed installation, msinfo32 shows that I, (Admin) do not have
the privilege to access MSI.

I window restored to the point before SP2 installation, so far machine runs
fine.

Any ideas? Thanks.
 
Hi,

Sounds like a group policy in effect, did you check in gpedit for installer
permissions? I suspect it's been blocked.

Local Security Policy\Computer Configuration\Administrative
Templates\Windows Components\Windows Installer.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Your computer or company computer?

--
Regards:

Richard Urban

aka Crusty (-: Old B@stard :-)
 
Hi, I own the machine, and I use it for work (telecomuting) . I VPN into
company and join the domain via MAC addr ID for resource access. I log on the
machine locally with local Admin and log on to company with LAN Admin ID.

Thanks.
 
| "MS Shop guy" <MS Shop (e-mail address removed)>
| Message | <SNIP> I downloaded SP2 from MSDN subscriber site, installation
| failed twice. <SNIP>
|
| svcpack.log looks like:
| 2095.173: Copied file: C:\WINDOWS\System32
| \spool\DRIVERS\W32X86\3\fxsapi.dll <SNIP>

According to the following Google Groups Search this error may
have something to do with Registry Permissions.

Google Search:
SP2 "fxsapi.dll" (setup OR deployment)
http://www.google.com/groups?&q=+SP2+fxsapi.dll+setup_deployment

Also, a shot in the dark, but easy enough to try...

fxsapi.dll = Microsoft Fax API Support DLL. And a search of the
Microsoft Knowledge Base for fxsapi.dll returns only one hit:

KB315830 - How to Manually Remove the Small Business Server 2000
Fax Server Component
http://support.microsoft.com/default.aspx?Product=winxp&scid=kb;en-us;315830

You may want to try the first 2 steps of KB315830 which say to:

- Stop the Microsoft Shared Fax service in the Services MMC
- Stop the Print Spooler service in the Services MMC

NOTE: In regards to the service named "Microsoft Shared Fax".
On my Windows XP Professional Computer the only Fax related
service I have is named Fax.

Also, to find out whether or not fxsapi.dll is loaded you can
open the Windows XP Help and Support Center. Select "Use Tools
to view your computer information and diagnose problems". Select
"View Advanced System Information". Select "View detailed system
information (Msinfo32.exe)". Then navigate through Software
Environment to Loaded Modules.

You can find peer-to-peer support for Windows Update issues in
the Windows Update Newsgroups. The following page has links you
can click to access the newsgroup with your Web browser, or with
a Network News Transfer Protocol (NNTP)-based newsreader such as
Outlook Express.

Windows XP Expert Zone Community Newsgroups
Operating Systems Newsgroups
http://www.microsoft.com/windowsserver2003/community/newsgroups/operatingsystems/default.mspx
 
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