xp shut down when using internet

  • Thread starter Thread starter Rachel
  • Start date Start date
R

Rachel

Hi guys!

Yesterday I had the internet installed(BigPond cable) and since it was
connected, my computer has been rebooting when using the internet.
Does anyone else suffer this problem? And how do i fix?
I have installed service pack 1 and the critical updates that i was told
were required.
I am also running antivirus software(norton's)
I rang BigPond and they said it was a problem with Microsoft and i needed a
firewall program.

Any support/assistance would be fantastic!
Thanks everyone.

Rachel
 
Rachel said:
Hi guys!

Yesterday I had the internet installed(BigPond cable) and since it was
connected, my computer has been rebooting when using the internet.
Does anyone else suffer this problem? And how do i fix?
I have installed service pack 1 and the critical updates that i was told
were required.
I am also running antivirus software(norton's)
I rang BigPond and they said it was a problem with Microsoft and i needed a
firewall program.

Any support/assistance would be fantastic!
Thanks everyone.

Rachel
Click to expand...

If you get a message about Remote Procedure Call, then you have the
Blaster worm. If not, it could be another virus, worm, spyware.

You need to use your Norton.
Turn of System Restore first. (Caution -- all prior restore points will
be wiped out.)
Don't forget to turn System Restore back on after you finish.

Then, to protect your computer, you need the following:


A good firewall like Zone Alarm or the built in XP firewall
ZoneAlarm is available free at:
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp

Ad-Aware 6.0 - for removing spyware
http://www.lavasoftusa.com/

Spybot Search & Destroy - for removing spyware
http://www.safer-networking.org/

CWShredder - gets rid of page hijackers
http://www.majorgeeks.com/download4086.html

Google Toolbar - for blocking popups

http://toolbar.google.com/

Before running these, do the following:

Delete temporary internet files and internet history.
 
It isnt the Blaster Worm virus cause i dont get the RPC message come up.
In relation to installin a firewall, I enabled the XP firewall and that
didnt help. Would you recommend the Norton Personal Firewall?
Thanks again! I really appreciate the help!

Justin (Rachel's firend trying to fix the problem)
 
Hi Rachel,

Hi guys!

Yesterday I had the internet installed(BigPond cable) and since it was
connected, my computer has been rebooting when using the internet.
Does anyone else suffer this problem? And how do i fix?
Click to expand...

Does it say it is from NT Authority and is there a countdown of 60
seconds before it shuts down? If so, you have the blaster virus, check
the links below, you'll have to download the Microsoft tool to get rid
of it.

I have installed service pack 1 and the critical updates that i was told
were required.
I am also running antivirus software(norton's)
I rang BigPond and they said it was a problem with Microsoft and i needed a
firewall program.
Click to expand...

If you don't have a firewall you'll get all sorts of worms. You can
use XP's own or a third-party one, like Zone alarm, which is free at
www.zonealarm.com

http://www.microsoft.com/security/protect/

Three steps you can take to improve your computer's security:
http://www.microsoft.com/security/protect/

321050 Description of a Personal Firewall
http://support.microsoft.com/?id=321050


MORE INFORMATION:

Blaster Worm FAQ:
http://www.microsoft.com/security/incident/blast_faq.asp

833330 A tool is available to remove Blaster worm and Nachi worm
infections
http://support.microsoft.com/?id=833330

Blaster Worm Security Bulletin:
http://www.microsoft.com/security/incident/blast.asp

826955 Virus Alert About the Blaster Worm and Its Variants
http://support.microsoft.com/?id=826955

826234 Virus Alert About the Nachi Worm
http://support.microsoft.com/?id=826234


Good luck
 
.
Jus! wrote:


It isnt the Blaster Worm virus cause i dont get the RPC message come up. In relation to installin a firewall, I enabled the XP firewall and that didnt help. Would you recommend the Norton Personal Firewall? Thanks again! I really appreciate the help! Justin (Rachel's firend trying to fix the problem) "Melissa" <[email protected]> wrote in message news:[email protected]...



Rachel wrote:



Hi guys! Yesterday I had the internet installed(BigPond cable) and since it was connected, my computer has been rebooting when using the internet. Does anyone else suffer this problem? And how do i fix? I have installed service pack 1 and the critical updates that i was told were required. I am also running antivirus software(norton's) I rang BigPond and they said it was a problem with Microsoft and i



needed a



firewall program. Any support/assistance would be fantastic! Thanks everyone. Rachel



If you get a message about Remote Procedure Call, then you have the Blaster worm. If not, it could be another virus, worm, spyware. You need to use your Norton. Turn of System Restore first. (Caution -- all prior restore points will be wiped out.) Don't forget to turn System Restore back on after you finish. Then, to protect your computer, you need the following: A good firewall like Zone Alarm or the built in XP firewall ZoneAlarm is available free at:



http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp



Ad-Aware 6.0 - for removing spyware http://www.lavasoftusa.com/ Spybot Search & Destroy - for removing spyware http://www.safer-networking.org/ CWShredder - gets rid of page hijackers http://www.majorgeeks.com/download4086.html Google Toolbar - for blocking popups http://toolbar.google.com/ Before running these, do the following: Delete temporary internet files and internet history.






I recommend ZoneAlarm.  The link is above. It's free and the interface is easy.
Also, even if it's not the Blaster worm, you have something going on, so please follow the instructions from my first post.  Either Norton or one of the other programs should catch whatever it is.
 
It turns out it is the ISP!!!!
That makes me ANGRY!!!!

Thanks to EVERYONE who replied to my posts, i appreciate everyone of them!!

Rachel!!
 
Back
Top