XP Rebooting with no warning ??

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Guest

Where does one begin to debug this problem? I have XP Pro with all patches. Sometimes when online and browsing my PC just reboots, no warning, no errors in logs, no blue screen.

Where does one begin to see if I can solve before I restore original image?
 
Hi

Right click on My Computer, select Properties and then the Advanced tab.
Click on Settings under 'Startup and Recovery' and then uncheck
'Automatically restart'. Next time your PC tries to restart you should see
a Blue Screen.

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| Where does one begin to debug this problem? I have XP Pro with all
patches. Sometimes when online and browsing my PC just reboots, no
warning, no errors in logs, no blue screen.
|
| Where does one begin to see if I can solve before I restore original
image?
 
Right click pn My Computer, left click on Manage, goto Event Viewer
and open System, look for anything with a source of SaveDump, this
shoudl hopefully show you the info from the bluescreen. If you hit
http://support.microsoft.com and search for the stop code you will
ikely find something enlightening.
 
Hmm...

Random reset may be a HW issue.

Have you checked the PS?

Maybe the CPU fan is clogged? (a surprisingly common issue)

Try a memory test - WinMem Test

Try removing devices and see if fault disappears.

Q.
 
Cyberdude said:
Where does one begin to debug this problem? I have XP Pro with all
Click to expand...
patches. Sometimes when online and browsing my PC just reboots, no
warning, no errors in logs, no blue screen.
Where does one begin to see if I can solve before I restore original
Click to expand...
image?

Have you ran an up to date virus scanner? I think there was a virus going
about not long ago that was causing Xp to reboot at random. Worth a try.

Redman
 
Thanks everyone for the responses. I will try everything listed so see if I can find the issue. I am running Norton AntiVirus and the sig's are up to date. The only other thing running is ZoneAlarm Pro (latest).

Quentin mentioned running a memory test. Where do I find one? or does windows XP Pro have one (what is "Winmem test").

Thanks,

John
 
Cyberdude said:
Thanks everyone for the responses. I will try everything listed so
see if I can find the issue. I am running Norton AntiVirus and the
sig's are up to date. The only other thing running is ZoneAlarm
Pro (latest).
Click to expand...

The 5.0 update for ZAP does have issues with XP, and does what you
describe (not sure if the CD version of 5.0 also has this issue). Go to
ZoneLabs' website, and it'll be explained someplace in the FAQs.

Not sure if the 5.05 update fixes that; got a BSOD while I was
installing the update, but we'll see...
 
Cyberdude, I'm having the exact same problem as you are with a similar setup
including ZA. I've not found any messages in Event Viewer and have always
had auto restart on error turned off and have never seen a blue screen when
it reboots. I've downgraded from the 5.x versions of ZA to the 4.9x version
and even reinstalled WinXP (w/SP1). Still reboots... not as often but at
least once a day.

Love to hear if anyone else has had same issue and found the answer!

Thanks...
 
Believe it or not, I download the microsoft memory test tool. It showed one
of my memory banks as bad. I replaced it an no problems. since.

Unfortunately, I did not run the memory test tool until I had spent the time
rebuilding XP from scratch. The PC kept rebooting during the XP install so
I knew something else (like hardware) was the problem.

Had I only ran the memory test tool first, I would not have had to go
through the XP reinstall.

John
 
I wonder if that's been my problem as well? What's the link to that tool? I
did a search on Microsoft's download site and came up empty!

Thanks for your quick reply and glad your problem is solved...

ClemP
 
Good point Clem. I think that it is sometimes *easier* to blame the software
than hardware and in the end a job that takes a few minutes like swapping
out a power supply ends up taking days of software troubleshooting.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp



| Hi Guys...
|
| Finally resolved my problem. Replaced the 4 yr. old power supply with a
| new, more powerful one. That did the trick. It's funny how sometimes the
| answer is right under your nose. And the weird thing is that I suspected
the
| power supply right from the beginning. But after reading the various
posts
| about rebooting and seeing hardly any mention of power supply replacement,
I
| guess I subconciously dismissed it! Guess you should trust your first
| instinct if you've been at this as long as some of us have... ;)
|
| Thanks for your suggestions!
|
| Clem
|
| "Cyberdude" wrote:
|
| > Where does one begin to debug this problem? I have XP Pro with all
patches. Sometimes when online and browsing my PC just reboots, no
warning, no errors in logs, no blue screen.
| >
| > Where does one begin to see if I can solve before I restore original
image?
 
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