Rodrigo said:
Thanks for your help with this!
I am having a couple of problems with my XP Professional.
Sometimes the Outlook Express won't start and gives an
error message that could not open the account mgr and that
the disk may be out of memory. I've tried reinstalling IE6
SP1, but I get a message that a newer version is already
installed.
Now, when I try to shut down the PC, XP is rebooting every
time, rather than shutting down! Any clues as what may be
causing this?
Thank you, Rodrigo
First of all check for available disk space on drive C: and make sure
you have at least several hundred megabytes of unuses space on the
drive. You can run Disk Cleanup (Start - All Programs - Accessories
- System Tools - Disk Cleanup) to free up some additional space if you
are actually low on disk space.'
If you have adequate free space on the hard drive and the Outlook
Express error persists then the next step is to check for possible
viruses and/or spyware. Make certain your antivirus software is
completely up to date, with the virus definition files not more than a
week old, and do a complete virus scan of your hard drive. Then get a
second opinion by doing a free online scan at
http://housecall.trendmicro.com
Next check for Spyware. Start with MVP Jim Eshelman's free online
checkup at
http://aumha.org/a/noads.htm and then follow this with his
Quick Fix procedures at
http://www.aumha.org/a/quickfix.htm
As for the rebooting instead of shutting down, that is most often
caused by a "system failure" class error that occurs when Windows
tries to shutdown something that is running in the background on your
system. Try using Control Panel - System - Advanced and clicking on
the Settings button in the Startup and Recovery (bottom) section. In
the Startup and Recovery window click on the checkbox for
"automatically restart" to clear it. Click on Apply and OK as needed
to exit. If the problem persists then see MVP Jim Eshelman's
shutdown troubleshooter page for Windows XP at
http://aumha.org/win5/a/shtdwnxp.htm
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
"The reason computer chips are so small is computers don't eat much."
