XP on Dell laptop... (constant BSOD)

  • Thread starter Thread starter Art
  • Start date Start date
A

Art

Hello,
I have a user running XP pro on a Dell laptop. Recently,
she is getting a blue screen (physical memory dump, etc.)
I wrote down the entire message, but I could not really
find much on the knowledge base. She has noted that the
error occurs mostly when she is accessing her floppy or cd-
rom drive. She only has 1 bay for these drives, so it
seems that when she accesses the swappable drive, it has a
tendency to "blue screen" shortly after. Any ideas?

Could this be related to any of the bugs going around?
She has installed the MSFT patch and has stayed up to date
on Norton Antivirus. Thanks.
 
Hi

Is it possible for you to post the Stop Code associated with the BSOD - that can help to isolate the problem and then someone may be able to help.

Will
 
Yes, the stop code is as follows:

STOP: 0x0000008E (0xC0000005, 0xF41B629D, 0xF3D47A68,
0x00000000)

SYMEVENT.SYS - Address F41B629D base at F41B3000,
Datestamp 3D339B41



Thanks.


-----Original Message-----
Hi

Is it possible for you to post the Stop Code associated
Click to expand...
with the BSOD - that can help to isolate the problem and
then someone may be able to help.
 
Yes, the stop code is as follows:
STOP: 0x0000008E (0xC0000005, 0xF41B629D, 0xF3D47A68,
0x00000000)
SYMEVENT.SYS - Address F41B629D base at F41B3000,
Datestamp 3D339B41

Art:

Check Symantec's web site KB (SYMEVENT.SYS is a Symantec file), and do
updates for all Norton/Symantec apps.
 
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