Neil
Use Add/Remove Programs to uninstall Norton AV.. if that doesn't eliminate
all of Norton, go to the Norton website for more on how to remove it
completely..
OK.. thats one problem out of the way..
Now install AVG or Avast anti-virus.. both are free.. links further down to
their respective websites..
Spyware/Adware/Scumware has become a major player in compromising
computers.. they introduce viruses, trojans and worms.. they attempt to send
out information about you, and they also slow your computer down..
The worst of it is that you probably downloaded the spyware, albeit
inadvertently..
Some basic steps to removing Spyware/Adware..
First step is to run a one shot virus remover.. I have found that McAfee
Stinger works for people.. download and run it..
http://vil.nai.com/vil/stinger/
You will also need to download Spyware removal software.. Spybot and Adaware
are available at these websites.. both are free.. download and run them..
don't forget to check for updates after you have started them..
Adaware SE -
http://www.lavasoftusa.com/software/adaware/
SpyBot S&D -
http://www.safer-networking.org/
Spybot has the ability to immunize a system, but there is better for this
function, so download and run Spyware Blaster too.. again, check for
updates..
SpywareBlaster -
http://www.javacoolsoftware.com/spywareblaster.html
If you have had your Internet browser hijacked, that is to say, you get
redirected through a search engine NOT of your choosing, you will need
different tools..
Two more excellent programs..
Ewido Suite -
http://www.ewido.net/en/ ..
A trial working version is available, and they also allow for an online
scan..
You might also want to try this from Nick Skreptos.. Again, a trial version
is available..
http://www.superadblocker.com/
...and he maintains that it will remove Winfixer 2005.. That can't be a bad
thing..
CWShredder will eliminate CoolWebSearch and variants.. there is a free
download here..
CWShredder..
http://www.intermute.com/spysubtract/cwshredder_download.html
For other tools in the fight against spyware, visit this website and
bookmark it..
http://www.pchell.com
You must also run a firewall and anti-virus program.. here are some links
for you..
http://www.zonealarm.com ..
http://www.avast.com ..
http://www.grisoft.com..
Special notes on SPYAXE (courtesy of bleepingcomputer.com)
Tools Needed for this fix: smitRem.exe
Note: These instructions are a paired down version of the Smitfraud Removal
Instructions. If you feel that you only have the SpyAxe infection, then you
should proceed with these steps. Otherwise, you may want to use the longer
complete Smitfraud Removal Instructions, which will remove SpyAxe as well as
other infections at the same time.
Removal Instructions:
Print out these instructions as we will need to shutdown every window that
is open later in the fix.
Download smitRem.exe and save the file to your desktop. Double click on
smitRem.exe and then click on Start. When it is done, click on the OK
button. You should now have a folder called smitRem on your desktop.
Next, please reboot your computer in SafeMode by doing the following:
Restart your computer
After hearing your computer beep once during startup, but before the Windows
icon appears, press F8.
Instead of Windows loading as normal, a menu should appear. Select the first
option, to run Windows in Safe Mode. When your computer has started in safe
mode and you see the desktop, close all open Windows.
Open the smitRem folder on your desktop and double click the RunThis.bat
file to start the tool.
Follow the prompts on screen and wait for the tool to complete and disk
cleanup to finish.
When the tool is finished, it will will create a log named smitfiles.txt in
the root of your drive, eg; Local Disk C: or the partition where your
operating system is installed. Examining that log should show that the
infection was cleaned.
Reboot your computer back to normal mode.
Pasted from <
http://www.bleepingcomputer.com/forums/topic36868.html>
Please return to this thread and provide feedback.. it is the only way that
helpers here can determine how effective the advice given has been..
Good luck..