xp crashes

  • Thread starter Thread starter bob
  • Start date Start date
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bob

I hope someone can help me. I have an HP Pavilion 511n
running Win Xp with IE 6. I have had problems with the
system freezing up intermittenly. It only freezes up when
I am connected to the internet(i have cable). It doesn't
happen all the time and there is no set time that it
does happen. Even when I log on to AIM it locks up once
in a while. I also run Norton Antivirus and cannot get it
to a 100% system scan. It freezes and I have to hold the
power button for 5 sec for it to shut down. I cannot help
to think that this is related. I've uninstalled Norton
and
reinstalled. I also run Zone Alarm. I've had no problems
with that when I first got this computer. I had to
reinstalled Windows a few times with 8 disks I received
from HP. It had a few script bugs in their software that
I had to delete anything related to HP in my system. I
have a feeling that Windows is either missing some files
or something is not working but I get no error messages.
I've run Norton Utilities and repaired the Registry and
done a few other repairs. I used Win Xp scan disk and
repaired some disk errors. About 1 to every 3 weeks I
have to run scandisk to repair errors on the drive. I
know that I shouldn't be finding errors on the drive that
much. Hope someone can help.
..
 
bob said:
I hope someone can help me. I have an HP Pavilion 511n
running Win Xp with IE 6. I have had problems with the
system freezing up intermittenly. It only freezes up when
I am connected to the internet(i have cable). It doesn't
happen all the time and there is no set time that it
does happen. Even when I log on to AIM it locks up once
in a while. I also run Norton Antivirus and cannot get it
to a 100% system scan. It freezes and I have to hold the
power button for 5 sec for it to shut down. I cannot help
to think that this is related. I've uninstalled Norton
and
reinstalled. I also run Zone Alarm. I've had no problems
with that when I first got this computer. I had to
reinstalled Windows a few times with 8 disks I received
from HP. It had a few script bugs in their software that
I had to delete anything related to HP in my system. I
have a feeling that Windows is either missing some files
or something is not working but I get no error messages.
I've run Norton Utilities and repaired the Registry and
done a few other repairs. I used Win Xp scan disk and
repaired some disk errors. About 1 to every 3 weeks I
have to run scandisk to repair errors on the drive. I
know that I shouldn't be finding errors on the drive that
much. Hope someone can help.
.
Click to expand...

My gut instinct on this is that it's a hardware issue. I get
this feeling since it locks up on activity, not randomly also the
drive getting errors.

1) Check the case for fans that are clogged
2) Update the BIOS and motherboard firmware/drivers
3) make sure you have the latest windows updates
4) Contact HP and see what they can do
 
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