XP Blue Screen stop messages

[Guest]

I am receiving intermittent stop messages on my pc. The pc shuts down & I
have to manually restart. The messages are varied, I can list them if
required. The system indicates that stopping bios caching or shadowing may
assist, but I am unsure how to do this ?
The system indicates that new software or hardware drivers may be
responsible for the STOP, but I have not installed any for months.

Anyone any suggestions on how to overcome the issue?

Any help appreciated.

 

[Guest]

I am receiving intermittent stop messages on my pc. The pc shuts down & I
have to manually restart. The messages are varied, I can list them if
required. The system indicates that stopping bios caching or shadowing may
assist, but I am unsure how to do this ?
The system indicates that new software or hardware drivers may be
responsible for the STOP, but I have not installed any for months.

Anyone any suggestions on how to overcome the issue?

Any help appreciated.

Yes please send the exact wording of the error messages, also open the event
viewer and double click the Error Message(X) a pop-up window with the
description
of the Error will give you more Info about the causer Highlight the Text and
copy then past in your next post.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427
HTH.
nass

 

[Guest]

cheers nass
on next error wil do as you have requested,shouldn't be too long

Mal

 

[Guest]

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal

 

[Guest]

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal

Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:

D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass

 

[Guest]

cheers nass

will start process this evening when I get home & let you know how it goes

Mal

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal

Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:

D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass

 

[Guest]

Started process tonight with first step, to update ATI Radeon video driver

Got 3 stops whilst doing this & had to install .Net framework v 2 for the
ATI catalyst control centre to work

3 stops were

BCCode : 10000050 BCP1 : A1511AA1 BCP2 : 00000000 BCP3 : 8063370F
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : F7AC765C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : A8893928
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Finally got it running details are

Driver Packaging Version 8.36-070314a3-044981C-ATI
Catalyst® Version 07.4
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6683
2D Driver File
Path System/CurrentControlSet/Control/Video/{9556B432-4D3F-4BEE-9A5F-55CD60653763}/0000
Direct3D Version 6.14.10.0489
OpenGL Version 6.14.10.6458
Catalyst® Control Center Version 2007.0322.2238.38535

The system is clean, no malware or viruses

I'l see how it runs from now on

If the stop messages give any more clues please advise

thanks for the assistance

Mal

cheers nass

will start process this evening when I get home & let you know how it goes

Mal

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal

Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:

D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass

 

[Guest]

Hi Mal,
But do you have ATI Video driver on your System, when I included the link it
doesn't mean you should to download if you don't have it.
If you have ATI card then try to Download the Driver specific to your Card
Serial number and uninstall the Video from Device Manager and then Reboot.
Windows will detect the Video card and Ask do you want windows install the
driver for you or you have a Disk, say Yes I have the Disk which have the
Driver and insert the Disk In and click "I Have a Disk" and follow steps.
HTH.
nass

Started process tonight with first step, to update ATI Radeon video driver

Got 3 stops whilst doing this & had to install .Net framework v 2 for the
ATI catalyst control centre to work

3 stops were

BCCode : 10000050 BCP1 : A1511AA1 BCP2 : 00000000 BCP3 : 8063370F
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : F7AC765C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : A8893928
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Finally got it running details are

Driver Packaging Version 8.36-070314a3-044981C-ATI
Catalyst® Version 07.4
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6683
2D Driver File
Path System/CurrentControlSet/Control/Video/{9556B432-4D3F-4BEE-9A5F-55CD60653763}/0000
Direct3D Version 6.14.10.0489
OpenGL Version 6.14.10.6458
Catalyst® Control Center Version 2007.0322.2238.38535

The system is clean, no malware or viruses

I'l see how it runs from now on

If the stop messages give any more clues please advise

thanks for the assistance

Mal

cheers nass

will start process this evening when I get home & let you know how it goes

Mal

:

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal


Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:
D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass

 

[Guest]

Yes, I checked to see which video driver I have & it's ATI Radeon 9550
used the link to download the correct driver from the website.

I didn't disable or uninstall the original, do you recommend that I do this
& try again?

After loading the new driver, eventually got a clean start up, but got 2
stops later last night, so I'm still unsure that the process has worked.

I can restore back to before I started the update process & try again, if
you think that is a better option.

Mal

Hi Mal,
But do you have ATI Video driver on your System, when I included the link it
doesn't mean you should to download if you don't have it.
If you have ATI card then try to Download the Driver specific to your Card
Serial number and uninstall the Video from Device Manager and then Reboot.
Windows will detect the Video card and Ask do you want windows install the
driver for you or you have a Disk, say Yes I have the Disk which have the
Driver and insert the Disk In and click "I Have a Disk" and follow steps.
HTH.
nass

Started process tonight with first step, to update ATI Radeon video driver

Got 3 stops whilst doing this & had to install .Net framework v 2 for the
ATI catalyst control centre to work

3 stops were

BCCode : 10000050 BCP1 : A1511AA1 BCP2 : 00000000 BCP3 : 8063370F
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : F7AC765C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : A8893928
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Finally got it running details are

Driver Packaging Version 8.36-070314a3-044981C-ATI
Catalyst® Version 07.4
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6683
2D Driver File
Path System/CurrentControlSet/Control/Video/{9556B432-4D3F-4BEE-9A5F-55CD60653763}/0000
Direct3D Version 6.14.10.0489
OpenGL Version 6.14.10.6458
Catalyst® Control Center Version 2007.0322.2238.38535

The system is clean, no malware or viruses

I'l see how it runs from now on

If the stop messages give any more clues please advise

thanks for the assistance

Mal

cheers nass

will start process this evening when I get home & let you know how it goes

Mal

:



:

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal


Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:
D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass

 

[Guest]

Hey nass

any more suggestions?

Hi Mal,
But do you have ATI Video driver on your System, when I included the link it
doesn't mean you should to download if you don't have it.
If you have ATI card then try to Download the Driver specific to your Card
Serial number and uninstall the Video from Device Manager and then Reboot.
Windows will detect the Video card and Ask do you want windows install the
driver for you or you have a Disk, say Yes I have the Disk which have the
Driver and insert the Disk In and click "I Have a Disk" and follow steps.
HTH.
nass

Started process tonight with first step, to update ATI Radeon video driver

Got 3 stops whilst doing this & had to install .Net framework v 2 for the
ATI catalyst control centre to work

3 stops were

BCCode : 10000050 BCP1 : A1511AA1 BCP2 : 00000000 BCP3 : 8063370F
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : F7AC765C
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

followed by

BCCode : 1000008e BCP1 : C0000005 BCP2 : 8062C7D3 BCP3 : A8893928
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Finally got it running details are

Driver Packaging Version 8.36-070314a3-044981C-ATI
Catalyst® Version 07.4
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6683
2D Driver File
Path System/CurrentControlSet/Control/Video/{9556B432-4D3F-4BEE-9A5F-55CD60653763}/0000
Direct3D Version 6.14.10.0489
OpenGL Version 6.14.10.6458
Catalyst® Control Center Version 2007.0322.2238.38535

The system is clean, no malware or viruses

I'l see how it runs from now on

If the stop messages give any more clues please advise

thanks for the assistance

Mal

cheers nass

will start process this evening when I get home & let you know how it goes

Mal

:



:

Told you it wouldn't take long !!

Stop tonight @ 20.00hrs GMT
see below for messages

Blue screen message :

RQL_NOT_LESS_OR_EQUAL

(folllowed by text about disabling caching or bios shadowing)
then

STOP: 0X0000000A (0X00000001C, 0X00000002, 0X00000001, 0X8052487F)

MESSAGE FROM DIALOGUE BOX on reboot

BCCode : 1000000a BCP1 : 0000001C BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8052487F OSVer : 5_1_2600 SP : 2_0 Product : 256_1

detail from file analysis was :

D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\Mini051607-02.dmp
D:\DOCUME~1\Ami\LOCALS~1\Temp\WERf39e.dir00\sysdata.xml

Hope this helps

regards

Mal


Hi Mal,
Please read all the Info here and in the Links provided then he whole
scenario will be fixable for you!.
Do you have one of these Video card: nvidia, Same for ATI video cards,
radeon graphics card.
If yes, you may not have the latest Video drivers and you just downloaded
the drivers from MS updates, which not recommended to do so. So, try and get
the latest drivers from these links:

Nvidia Geforce drivers downloads:
http://www.nvidia.com/content/drivers/drivers.asp

ATI Radeon drivers downloads:
http://ati.amd.com/support/driver.html

The computer may automatically restart, or you may receive a "serious error"
message or a Stop error message in Windows Server 2003, in Windows XP,
http://support.microsoft.com/?scid=kb;en-us;894278

Try to look in the Device Manager for the CD/DVD-ROM and see if it
malfunctioning.
Scan your computer fro malwares and Viruses by whatever software you have.
DMA Mode for ATA/ATAPI Devices in Windows XP
http://www.microsoft.com/whdc/device/storage/IDE-DMA.mspx
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives
in Windows XP
http://support.microsoft.com/kb/303013

Example on the error code:
http://support.microsoft.com/kb/174232

Information about Event ID 51
http://support.microsoft.com/kb/244780/

How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages
http://support.microsoft.com/kb/154690/

left hand column - (9F)
http://aumha.org/win5/kbestop.htm

To get more info about the Error in Event Viewer please double click the
Error message(X) to get a pop-up window contain info about the causer and you
can copy and paste this content in your next message.
I will make sure this machine is malware, Virus free before install/update
any drivers or software, run Disk CleanUp and defrag is safe mode.
Note: some users said by deleting the DUMP folder the error simply
disappeared, so delete the folder from the TEMP:
D:\DOCUME~1\Ami\LOCALS~1\Temp\[ ERf39e.dir00\Mini051607-02.dmp]
D:\DOCUME~1\Ami\LOCALS~1\Temp\[WERf39e.dir00\sysdata.xml]

[ ERf39e.dir00\Mini051607-02.dmp] <= to be deleted.
HTH.
nass