WXP SP2 multiple restarts to install

  • Thread starter Thread starter Tim Brown
  • Start date Start date
T

Tim Brown

We are currently rolling out WXP SP2 to our desktop PC's but I have noticed
a worrying trend which is causing us concern. At least 20% of the PC's have
to be restarted at least 3 times before the service pack installs properly.
For example, on the first restart it might take 10 minutes and then go back
to the logon prompt. The next time the PC is restarted it tries installing
the service pack again. This can happen up to 5 times before it is
successfull. Obviously, this causes disruption to our users and means we
have to ask them to restart their machines at the end of each day to reduce
the disruption during working hours.

This is particularly important to us as the next phase is installing to
laptops which need to have the SP installed in one hit as they do not come
into the office very often.

The SP is being installed via group policy from the .msi file.

Please help
 
Tim said:
We are currently rolling out WXP SP2 to our desktop PC's but I have
noticed
a worrying trend which is causing us concern. At least 20% of the
PC's have to be restarted at least 3 times before the service pack
installs properly. For example, on the first restart it might take 10
minutes and then go back
to the logon prompt. The next time the PC is restarted it tries
installing
the service pack again. This can happen up to 5 times before it is
successfull. Obviously, this causes disruption to our users and means
we have to ask them to restart their machines at the end of each day
to reduce the disruption during working hours.

This is particularly important to us as the next phase is installing
to laptops which need to have the SP installed in one hit as they do
not come into the office very often.

The SP is being installed via group policy from the .msi file.

Please help

I would look at those machines and test them for malware and hardware
failures. Also look at what is different about those machines, perhaps
some hardware or software incompatibility with SP2. I've installed SP2
on lots of machines (not as many as big sysadmins, but close to 250 by
now) and have never experienced that on any of the machines.

Malke
 
Hi Tim,

Thank you for posting. Also thanks for Malke's help.

From your post, my understanding of this issue is: When you install Windows
XP Service Pack 2 to some desktop PCs with GPO, these computers had to
restart several times before installing successfully. If this is not
correct, please feel free to let me know.

Based on your description, I think that these installing on computers which
need multiple restart are failed at first time, so there are several
following installations until success. Please refer to the following steps
to narrow down the root cause of this issue:

1. To check this, please view the Service Pack installation log file on the
computer had restarted repetitiously. To view the installation log, open
the following log file in a text editor, such as Notepad:
%systemroot%\svcpack.log

2. Please compare some log files on different computers which had the same
issue, and check whether there is anything dissimilar.

3. If you couldn't find anything abnormally in log files, you may send the
svcpack.log file to me at (e-mail address removed).

4. Have all desktop PC the same configuration (including hardware and
software) before installing SP2? Or, which common ground could be found in
the computers that had the same issue?

Please let me know the above information so that I can provide further
assistance on this problem. I look forward to your reply.

Have a nice day!

Sincerely,

Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
 
Hi Tim,

I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know. I am glad to be of assistance. :-)

Have a nice day!

Sincerely,

Tom Che
Microsoft Online Partner Support

Have a nice day!

Sincerely,

Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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