Wow! an internet rollercoaster

  • Thread starter Thread starter tension headache
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tension headache

Eeeks! I've been reading these posts for a month and have
tried everything that's been suggested.....like adding an
assortment of spyware, adware, firewalls, lsp-fixes,
etc......I have everything working now EXCEPT my internet
browser still doesn't work.

No viruses, no worms, plenty of anti- this and that now
resides on my computer. I can easily connect to my
(almost obsolete) phone dial-up, but neither IE nor
Netscape works (does not seem to be communicating). I
called Microsoft and was able to ping microsoft using
their SISP, so thay said it was my ISP's problem. I
called my Isp and was able to ping them and connect to
their website using their DNS #'s, so they said it was not
their problem.

In trying to remove/add IE6 from the Windows components,
IE is listed as 0.00 MB. Matter of fact, there are
several programs that now are listed as 0.00 MB.

Ring any bells with anyone? I've held on numerous 800#'s
to speak with tech support, and I've even paid for some
help with the maker of my CPU. Anyone have a BIG aspirin
for this connectivity issue?
 
In trying to remove/add IE6 from the Windows components,
IE is listed as 0.00 MB. Matter of fact, there are
several programs that now are listed as 0.00 MB.
Click to expand...

You haven't disclosed your OS but this is a strong clue that it is
probably XP. FYI you can not remove IE6 from that OS.
The only thing you would have done with Add/Remove Programs
concerning IE6 is to remove the shortcuts from the Start menu
and Desktop. E.g. I suspect that you can still launch IE by Run...
(press Win-R and enter:) iexplore -nohome
(BTW I'm only suggesting you try the -nohome option to make sure
that we eliminate effects from your Home page and Toolbar customization.)

neither IE nor Netscape works
Click to expand...

That suggests but doesn't prove that your network connection is the problem.
Let's do a more relevant connectivity test than ping using telnet.
Open a command window and enter:

telnet -f telnet.txt www.microsoft.com 80

When the screen clears type GET /
(That's GET <space><slash><Enter> )

Note: you won't be able to see your typing and you may have to try
more than once.

In case you see nothing from that test we would like to know what happened.
If you don't have a packet tracer and you don't get any input in telnet.txt
(capture file from above test) a better diagnostic that you will have than
watching lights flash is the following command line procedure. Do this
in a separate command window because the telnet test is part of it.

netstat -s >before.txt

Now do the telnet test in the other command window.
Wait for something to happen but don't wait so long that
other things start happening and messing up the statistics.
Then switch back to the second command window and finish with:

netstat -s >after.txt
fc before.txt after.txt >diff.txt
notepad diff.txt


Good luck

Robert Aldwinckle
 
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