Would Outlook help my Windows Mail sending problem?

  • Thread starter Thread starter AOB
  • Start date Start date
A

AOB

I have Windows Mail on a new laptop in the UK that can receive email but only
sends when the Windows Mail programme is opened. The send-receive feature
does not help.

I have tracked the threads on the Windows Mail group and understand that
there is a problem with email scanning by security products (I have disabled
the scanning on outbound email on my Norton product).

Would investing in Outlook solve my problem, or does Outlook suffer from
similar sending problems?

thanks for your help
 
Outlook, like many mail programs, can only send when when its running. Some
programs will stay open long enough after hitting File, send to in an
application to send the message but outlook doesn't stay open long enough.


Is vista's mail set to send immediately?
 
Yes, I have set it to immediate send - and even when I leave it 30 minutes it
still does not send from Windows Mail using Vista. Would this problem still
exist with Outlook running in Vista?
 
you leave vista mail open 30 min and it doesn't send when send immediately
is enabled? does it give an error?
 
AOB said:
Yes, I have set it to immediate send - and even when I leave it 30
minutes it still does not send from Windows Mail using Vista. Would
this problem still exist with Outlook running in Vista?
Click to expand...

Depends entirely on the cause. If it's a networking issue, then, of course,
it will exist no matter what mail client you choose. Likewise if it's an
ISP issue. If it's a configuration issue, then it may or may not, depending
on whether or not you make the same configuration error with Outlook that
you did with Windows Mail. Were I you, I'd try Thunderbird or Eudora before
purchasing Outlook to try to isolate where the problem lies.

Keep in mind, too, that simply disabling the mail scan in the Norton product
may not be enough to eliminate it as a cause. You should completely
uninstall it and reinstall it without the mail scanning feature. You should
also make sure your firewall is configured to allow the outbound connections
and that you are trying to connect to the correct server and port. You
should also post the exact text of any error messages you get when trying to
send.
 
no error message. However, I'm relatively lucky because i can at least send
my emails by closing and reopening vista mail. There is a constant refrain
around not being able to send mail coming from the other Windows Mail
discussion group. It doesn't appear to have an easy solution and hence my
question ref Outlook. In your capacity as an MVP have you seen similar
problems in Outlook?
 
no error message. However, I'm relatively lucky because i can at least send
my emails by closing and reopening vista mail. There is a constant refrain
around not being able to send mail coming from the other Windows Mail
discussion group. It doesn't appear to have an easy solution and hence my
question ref Outlook. In your capacity as an MVP have you seen similar
problems in Outlook?
Click to expand...


I don't use Vista or its Windows Mail, but I doubt any e-mail client is
going to wait more than a minute to establish a mail session with your
mail server or more than a few seconds when trying to send the e-mail
before the server timeouts the idle or unresponsive session.

If you did not define the correct server name in the e-mail account
defined in your e-mail client, you would get an immediate error message
that no such server exists (or your login was refused because you
entered an invalid server name).

If the mail server refused to establish a mail session with your e-mail
client, your e-mail client would timeout with an error message after
about 1 minute (although you might be able to configure this for up to 5
minutes).

If you e-mail client and the mail server established a mail session then
the mail server might abort a transfer if it saw your end was
unresponsive, like excessive delays incurred with interrogation of your
e-mail traffic by anti-virus program(s).

It really sounds like you never initiated the send operation.

Disabling e-mail scanning in an anti-virus program does not always get
it out of the way of intercepting your e-mail traffic. Disabling
interrogation may simply mean that their proxy no longer interrogates
your e-mail traffic but it still passes through their proxy. If their
proxy is screwed up then you aren't going to get any e-mail through it.
Sometimes a reboot will get their proxy working again (because you got
rid of the unresponsive instance running in memory and reloading a new
instance of it). Sometimes that does not work and you have to uninstall
and reinstall their programm (CA's antivirus is notorious for requiring
this to even get their scanning enabled, even their on-access scanner).
Try uninstalling your anti-virus and retest. If that works, reinstall
your anti-virus software but do a custom install and do NOT install the
e-mail scanning feature, if you can select to not install it.

Unless you need all the bloat in Outlook (which isn't bloat if you need
it), why would you pay big bucks for Outlook when you could test using
other FREE e-mail clients, like Windows Live Mail or Thunderbird?
However, it sounds like the problem is with your setup, not with the
program.
 
There are issues in Outlook when its not configured correctly or an antispam
application is interfering with it. But back to your original question of
sending mail with outlook closed- if you switch to outlook, you'll need the
client open and running on the desktop if you want to send mail.
 
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