word will not open any documents

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I get a *.doc is not available error message nomatter how I try and open a
document. When you exit, the program wants to save the normal.dot file, more
than once.
Also, EXCEL gives an Unable to read file error.
 
If you are using Norton AntiVirus (or a similar Symantec product), disable
its Office Plug-in.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom
 
Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom
 
tommac27 said:
Thank you soooo very much. Unfortunately it was not that easy, but it was
the correct fix. Several days ago I deleted Norton to use another virus
scanner. The uninstall must have missed a few entries. I cleaned a few
entries with regedit.
Thanks again.
Tom
Click to expand...
 
: I have the same problem. I have Norton Corporate from my
company installed. I cannot find anywhere the Office Plug In. What do I do?
Thanks,
Chris
 
The corporate version doesn't have the plug-in

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"


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Graham Mayor - Word MVP

My web site www.gmayor.com

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I had the same problem, and fixed it by deleting the file "officeav.dll" as
suggested in some of the following comments. Specifically, go to START, RUN,
and type in regsvr32 /u "<file location>\officeav.dll". I didn't even
have to restart for this to work.
 
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