word locks up computer

  • Thread starter Thread starter toni
  • Start date Start date
T

toni

i have windows xp and office 2003. every time i use word
it locks up my computer, so i have to reboot. i've
reformatted my harddrive and reinstalled both to try and
fix the problem, but it hasn't helped. this also
happened when i was using office xp. anyone know what
the problem might be? it's really frustrating!
 
toni said:
i have windows xp and office 2003. every time i use word
it locks up my computer, so i have to reboot. i've
reformatted my harddrive and reinstalled both to try and
fix the problem, but it hasn't helped. this also
happened when i was using office xp. anyone know what
the problem might be? it's really frustrating!
Click to expand...

I am having the smae problem opening documents in Word 2003. I cannot
even CONTROL/ALT/DEL, to restart, I have to remove the power!
Greedy
 
Jim said:
I am having the smae problem opening documents in Word 2003. I cannot
even CONTROL/ALT/DEL, to restart, I have to remove the power!
Greedy
Click to expand...

The problem here is almost certainly caused by an external issue - either a
corrupt normal.dot template, or a corrupt or inappropriate add-in or the
actions of the Norton AV Office Plug-in. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

Windows does not reboot from CTRL+ALT+DEL, that opens the task manager -
which will open very slowly if all the Windows resources are in use by the
locked Word. Deliberately crashing Windows can corrupt your hard drive
files - especially if yours is not formatted as NTFS - so ensure you run
chkdsk after doing so.

--
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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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