Word cannot open this document template. (C:\...\PDFMaker.dot)

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On an AMD Athalon XP system running Windows XP, I upgraded Office 2002 to Office 2003. Now, 'Word' can't open existing (or new) documents, (.doc .txt .csv...), I get the message "Word cannot open this document template. (C:\Program Files\...\PDFMaker.dot)." Also, when I exit Word, I am told that "Normal.dot already exists, overwrite?" This system has always run fine. The Office upgrade suggested I upgrage Adobe Acrobat. I uninstalled Adobe Acrobat 5, rebooted, and installed Adobe Acrobat 6 Pro. Adobe 6 works fine. Since Word mentioned the Adobe 'PDFMaker.dot' file, I uninstalled Adobe 6, rebooted, and re-installed it again. Adobe still works fine. I think my problem may be solved within the 'Tools, Options, File Locations' settings. If you have seen this before - I could use some help -Thanks.
 
Locate the file PDFMaker.dot on your computer. It is in your Word startup
folder or in your Office startup folder. Move it to a different folder and
see if that helps.

--

Charles Kenyon

Word New User FAQ & Web Directory:
<URL: http://addbalance.com/word/index.htm>

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
<URL: http://addbalance.com/usersguide/index.htm>

See also the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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In_Need_of_Help said:
On an AMD Athalon XP system running Windows XP, I upgraded Office 2002 to
Click to expand...
Office 2003. Now, 'Word' can't open existing (or new) documents, (.doc .txt
..csv...), I get the message "Word cannot open this document template.
(C:\Program Files\...\PDFMaker.dot)." Also, when I exit Word, I am told that
"Normal.dot already exists, overwrite?" This system has always run fine. The
Office upgrade suggested I upgrage Adobe Acrobat. I uninstalled Adobe
Acrobat 5, rebooted, and installed Adobe Acrobat 6 Pro. Adobe 6 works fine.
Since Word mentioned the Adobe 'PDFMaker.dot' file, I uninstalled Adobe 6,
rebooted, and re-installed it again. Adobe still works fine. I think my
problem may be solved within the 'Tools, Options, File Locations' settings.
If you have seen this before - I could use some help -Thanks.
 
PDFMaker.dot is the add-in for Acrobat and should be in the Office Startup
folder - which for Word 2002 and 3 are different locations. The correct
location for 2003 is (by default) - C:\Program Files\Microsoft
Office\OFFICE11\STARTUP.

Whether you use Acrobat 5 or 6, you need to install the latest upgrade to
work with Office 2003.

Set Word to trust all installed templates and add-ins.


--
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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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