Word Attachment problem

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neil40

Have a network of PC's with MS Office of various flavours, drawing
Email from Exchange Server.

On one PC, have had an ongoing problem with Word attachments.

PC has ben reformatted, permissions opened up to Admin, Office
upgraded, from 2000 through XP to 2003 all with the same result.

When you double click on a Word attachment and chosse to open it, you
get a 'Serious error' report with the option to restart Word. Sometimes
this works other times it just loops through the same.
The latest update to Office 2003, when using the 'Send Report' and then
using the diagnosis from MS, it tells me this has been investigated and
recommends I update to 2003 SP1.

However, I don't have confidence that this will work, and wonder if
anyone has a view on why this is happening.

No other PC (about 25-30) has the same problem

Thanks in advance

Neil
 
Hmmm - let me see. You report the problem to the vendor who wrote the
program. The vendor who wrote the program tells you to install SP-1 that
they wrote to fix their problem.

And you want to do something else because why?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Have a network of PC's with MS Office of various flavours, drawing
| Email from Exchange Server.
|
| On one PC, have had an ongoing problem with Word attachments.
|
| PC has ben reformatted, permissions opened up to Admin, Office
| upgraded, from 2000 through XP to 2003 all with the same result.
|
| When you double click on a Word attachment and chosse to open it, you
| get a 'Serious error' report with the option to restart Word.
| Sometimes this works other times it just loops through the same.
| The latest update to Office 2003, when using the 'Send Report' and
| then using the diagnosis from MS, it tells me this has been
| investigated and recommends I update to 2003 SP1.
|
| However, I don't have confidence that this will work, and wonder if
| anyone has a view on why this is happening.
|
| No other PC (about 25-30) has the same problem
|
| Thanks in advance
|
| Neil
 
Because, I've had exactly the same problem with Outlook 2000, with it's
various patches applied, problem occured with every patch.
Upgraded to Outlook XP, and it's patches, same again.
Upgraded to Outlook '03, same problem.

In each case, if I followed the advice to apply a patch, it didn't fix
it!!!

That's why.

There are identical PC's, same set up, no problem (sure, I know all
can't be identical.

I've just lost confidence in the patches working, looking for
alternative suggestions.

Maybe it's something to do with the user's account in Exchange?

Who knows.
Neil
 
We never will since you have not included the thread that describes the
problem.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Because, I've had exactly the same problem with Outlook 2000, with
| it's various patches applied, problem occured with every patch.
| Upgraded to Outlook XP, and it's patches, same again.
| Upgraded to Outlook '03, same problem.
|
| In each case, if I followed the advice to apply a patch, it didn't fix
| it!!!
|
| That's why.
|
| There are identical PC's, same set up, no problem (sure, I know all
| can't be identical.
|
| I've just lost confidence in the patches working, looking for
| alternative suggestions.
|
| Maybe it's something to do with the user's account in Exchange?
|
| Who knows.
| Neil
 
Sorry Milly, I'm using Google Groups and it doesn't include the
original text when I hit reply, besides which I can see all of the
thread in a tree.
I'm hitting reply to the same thread. Can't see the problem!

To summarise (here is a combination of my 2 posts in this thread)
Have a network of PC's with MS Office of various flavours, drawing
Email from Exchange Server.

On one PC, have had an ongoing problem with Word attachments.

PC has been reformatted, permissions opened up to Admin, Office
upgraded, from 2000 through XP to 2003 all with the same result.

When you double click on a Word attachment and chosse to open it, you
get a 'Serious error' report with the option to restart Word. Sometimes
this works other times it just loops through the same.
The latest update to Office 2003, when using the 'Send Report' and then
using the diagnosis from MS, it tells me this has been investigated and
recommends I update to 2003 SP1.

I've had exactly the same problem with Outlook 2000, with it's
various patches applied, problem occured with every patch.
Upgraded to Outlook XP, and it's patches, same again.
Upgraded to Outlook '03, same problem.

In each case, if I followed the advice to apply a patch, it didn't fix
it!!!

That's why I haven't yet tried the SP1 patch for Office 03

There are identical PC's, same set up, no problem (sure, I know all
can't be identical.

I've just lost confidence in the patches working, looking for
alternative suggestions.

Maybe it's something to do with the user's account in Exchange?

Hence I am seeking alternative suggestions.

Hopefully that satisfies everyone, the problem in full and why I chose
not to yet apply patch SP1, because all previous upgrades and patches
have failed to work, other PC's that were installed at the same time
(same make/model, with same software loaded - you know the kind of
thing, you buy a batch of identical Dell PC's pre-loaded) work
perfectly.

Neil
 
OK

So I indulged the error report, downloaded SP2 and applied it, and
found that the same happened.
Basically, any Word attachment crashes Word when opened. I also found
that Notepad, and Wordpad crash when trying to print.
I found this a little odd for fundemantal Windows programs, so
investigated the Error Log to find this:
Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
faulting module hpzpm309.dll, version 2.233.6.0, stamp 3f51848f, debug?
0, fault address 0x00035413

I google the DLL file, to find it is the HP Printer driver, and several
reports of similar Office crashes with a similar set-up.
Basically there are 2 PC's in the room, one shares it's printer and the
faulting PC has it as a Netwrok printer.

So, what the heck do I do, this PC HAS to be able to print to the
printer in the room, and no, I can't swap the printer to the faulting
PC.

Any suggestions? Meanwhile I'm off to HP site though I did look earlier
for a solution without much luck

Thanks
Neil
 
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