Word as e-mail editor after upgrade from Office XP

  • Thread starter Thread starter Guest
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Guest

After upgrading citrix server copy of Office from XP to 2003 users receive
the following message when trying to use Word as the e-mail editor:
"Microsoft Word is set to be your e-mail editor. However, Word is
unavailable, not installed, or not the same version as Outlook. The Outlook
e-mail editor will be used instead."
Full package (including Word 2003) installed. New users brought on after the
upgrade do not receive this message and are able to use Word as the e-mail
editor.
Any advice / help welcome.
 
I did an Office Repair and the problem went away on my PC:

1. Click 'Change' button on "Microsoft Office Professional Edition 2003"...
under the Add/Remove Programs
2. Select the "Reinstall or Repair" option and click Next
3. Select the "Detect and Repair errors in my Office installation" option
and click Next
4. Reboot your PC when done.
 
Thanks for the advice. This is OK on a PC, but server has almost 80 user
profiles. Solution I found was to delete then re-create the users profile.
 
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