wizards not available to purchaser

  • Thread starter Thread starter xpproblems
  • Start date Start date
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xpproblems

Network Setup Wizard
Files and Settings Transfer Wizard
are not available to me with purchase of
Toshiba Laptop (Windows XP) to connect to an
existing system (Windows 98)
because the Laptop doesn't come with a floppy drive.Also
the Labtop only comes with a recovery disk and not a
seperate windows xp cd.
I contacted Toshiba and they insist that a parallel port
direct cable connection will not work with XP.
(Note: I have established a parallel connection using the
guest (on XP) connection but cannot find where to view the
files on the host (on HP). Toshiba will not send me the
files I need either.
So I purchased an ethernet cable and connected the two
and am faced with the same problem. The instructions on
the XP setup also want to make a setup disk for the
older machine but cannot make it as there is no floppy
drive.
I have searched the windows downloads and do not find these
wizards available for download.
I am very upset, as I need to be able to set this up and I
feel that Microsoft should help me, as I have purchased
their product. Now that want me to pay more to ask them
for help!!!
What I would like is for Microsoft to send me the files to
set up these wizards on Windows 98 via email. Or to tell
me how to make this work!!! I am in a time crunch as I
only have 14 days to return the new computer and I have
used up most of it already tryng to figure this out.
Thank you
 
Technical support for preinstalled OEM versions of Windows XP are the
total responsibility of the computer manufacturer. If you are not satisfied
with their product or level of support, return the product for a refund.

HOW TO: Use Files and Settings Transfer Wizard in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;293118&Product=winxp

Cables That Are Compatible with Direct Cable Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;310576&Product=winxp

HOW TO: Set Up a Direct Cable Connection Between Two Computers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305621&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------


| Network Setup Wizard
| Files and Settings Transfer Wizard
| are not available to me with purchase of
| Toshiba Laptop (Windows XP) to connect to an
| existing system (Windows 98)
| because the Laptop doesn't come with a floppy drive.Also
| the Labtop only comes with a recovery disk and not a
| seperate windows xp cd.
| I contacted Toshiba and they insist that a parallel port
| direct cable connection will not work with XP.
| (Note: I have established a parallel connection using the
| guest (on XP) connection but cannot find where to view the
| files on the host (on HP). Toshiba will not send me the
| files I need either.
| So I purchased an ethernet cable and connected the two
| and am faced with the same problem. The instructions on
| the XP setup also want to make a setup disk for the
| older machine but cannot make it as there is no floppy
| drive.
| I have searched the windows downloads and do not find these
| wizards available for download.
| I am very upset, as I need to be able to set this up and I
| feel that Microsoft should help me, as I have purchased
| their product. Now that want me to pay more to ask them
| for help!!!
| What I would like is for Microsoft to send me the files to
| set up these wizards on Windows 98 via email. Or to tell
| me how to make this work!!! I am in a time crunch as I
| only have 14 days to return the new computer and I have
| used up most of it already tryng to figure this out.
| Thank you
|
 
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