Wireless mouse and screensaver problem

[Guest]

Howdy.......am new to this group.
I just bought an HP pavilion laptop and like others, found the wireless
mouse keeps the screensaver from working. I went to the Windows updates and
tried 4 times to download the HID update for this, but each time it failed
and have no idea why.
Also went to Microsoft site and if said you could go into configuration and
uncheck one of the items; however, mine doesn't have that item listed (can't
remember what it was just now!).
Soooooooooooooo still now working together. I called HP technical support
and they didn't know. The Gateway laptop I bought earlier in the year had
the same problem, but when I called them back for a remembering on this
problem they said to unplug power cord, hold down power button for 30
seconds, then replug back in. Tried that, but to no avail.
Any ideas what next?????
Also, I put on parental controls and now cannot add websites to Favorites.
Have no idea how to remedy this also...........it is the same for
Administrator or Guests....neither lets me add to Favorites.

Appreciate any help.

Thanks!

 

[Guest]

Thanks! I will try this when I visit my friend who we set the laptop up for.
I printed this out and Step 5.

Appreciate the help!