wireless-g notebook adaptor

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Guest

I purchased the wireless adaptor and base station
together the base station is setup ok on my desktop but
cant get the wireless adasptor to find the base station i
have tried all the troubleshooting but no use (it will
connect on a ad hoc but security wrong although it isnt)
does anyone have any ideas please i have spent over 2
hours on the phone to microsoft UK & germany and just
keep getting passed on nice of them!!!!!
thanks Bri
 
Hello

Try calling the place where you bought the product
or call their TSupport line.

Al
 
I have but they dont know they said phone microsoft
Click to expand...

In that case, I'd return it and get another brand. If the company that built
the device can't walk you through some troubleshooting steps to install
their product, there's a problem.

No one else is going to know the product as well as the people who made
it -- how to they expect anyone else to figure it out if they can't? They
could have at least helped you figure out if the part was good. For all you
know, it's defective, and all this fiddling around is useless.
 
I know it works it will pick it up for adhoc but not for
networking it is just a pain in the a*** that microsoft
earn all that money selling products but they cant be
bothered to help unless you goto their premium rate tel
numbers
cheers for the advice Bri
 
I know it works it will pick it up for adhoc but not for
networking it is just a pain in the a*** that microsoft
earn all that money selling products but they cant be
bothered to help unless you goto their premium rate tel
numbers
cheers for the advice Bri
Click to expand...

Um, did Microsoft make the card and router? They do the tech support of for
their products, not for every manufacturer on earth who makes something you
can use with the computer. If you think about it, it makes sense. MS tech
support isn't going to have all that hardware and all that software at hand,
so they can tell you what you should be seeing, what you should be clicking
on, and what the hardware should be doing at each stage. Only the
manufacturer would have details like that. MS might be able to give you some
general advice, but when it comes to details for specific products, they
aren't going to have that information to give you.

If the manufacturer won't support the product, they're the people you should
be mad at, and you should be calling them, or see if they have a website
with advice, faqs or forums. I'm not talking about the place you bought the
product, as another poster suggested, I'm talking about the manufacturer of
the product.

And even though it works sometimes, it doesn't mean it's not defective in
some way, or that the manufacturer's software doesn't have some problem. I
had a card that was going bad, and the first thing it did was refuse to see
the router, although it did want to connect to another nearby computer.

As far as getting help here, it might be useful to post the
model/manufacturer of the card and router, and maybe somebody here has the
same one and can help you. Without knowing that, and without knowing how you
have your network set up, or what you've done so far, the best you're going
to get is a bunch of wild guesses. My first one would be that there's a
problem with the encryption settings somewhere.

But really, setting up the wireless shouldn't be this difficult, and if it
is, I'd still suggest returning the product. I've got mis-matched
components, and it all connects just fine. The setup was almost automatic,
with easy instructions from both the router's manufacture, and with each
card as I installed.
 
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