John
Is the problem recorded in Event Viewer?
Make an exact note of the precise text of any error message. Minor discrepancies can
make it harder to search for information about the error message.
You can access Event Viewer by selecting Start, Administrative Tools, Event Viewer.
When researching the meaning of the error, information regarding Event ID, Source
and Description are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp
Part of the Description of the error will include a link, which you should double click
for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)
A tip for posting copies of Error Reports! Run Event Viewer and double click on the
error you want to copy. In the window, which appears is a button resembling two
pages. Double click the button and close Event Viewer. Now start your message
(email) and do a paste into the body of the message. This will paste the info from the
Event Viewer Error Report complete with links into the message. Make sure this is
the first paste after exiting from Event Viewer.
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Hope this helps.
Gerry
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Stourport, Worcs, England
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