Winxp CD Damaged

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Guest

Hi all I’ve had my genuine copy of windows XP for some while now (2yrs +) But
ive just gone to format and my CD is cracked and there is no way I can use
it, I have no idea how its manage to get cracked as its been in a CD folder,
for over a year. Is there anything I can do or is buying a new one the only
thing I can do?
 
(e-mail address removed),
Excess said:
Hi all I’ve had my genuine copy of windows XP for some
while now (2yrs +) But ive just gone to format and my CD is
cracked and there is no way I can use
it, I have no idea how its manage to get cracked as its been
in a CD folder, for over a year. Is there anything I can do
or is buying a new one the only thing I can do?
Click to expand...

How you deal with this situation depends on what type of
installation CD you have. If it came with your computer, an OEM
version where the CD key is printed on a sticker attached to
the side of the computer, you'll need to contact the
manufacturer to see if you can obtain a replacement. If it's a
retail version which came packaged in a blue or green box you
can try contacting Microsoft. Take a look here for more info:

How to replace lost, broken, or missing Microsoft software or
hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

Good luck

Nepatsfan
 
Excess said:
Hi all I've had my genuine copy of windows XP for some while now
(2yrs +) But ive just gone to format and my CD is cracked and there
is no way I can use it, I have no idea how its manage to get cracked
as its been in a CD folder, for over a year. Is there anything I can
do or is buying a new one the only thing I can do?
Click to expand...


If yours was a retail version, Microsoft will replace it at for a small fee.
Call 800-426-9400 .


But if it was an OEM version, Microsoft won't support it and you're probably
out of luck. However it doesn't hurt to try asking the OEM you bought it
from if they can replace it.
 
Nepatsfan said:
(e-mail address removed),


How you deal with this situation depends on what type of
installation CD you have. If it came with your computer, an OEM
version where the CD key is printed on a sticker attached to
the side of the computer, you'll need to contact the
manufacturer to see if you can obtain a replacement. If it's a
retail version which came packaged in a blue or green box you
can try contacting Microsoft. Take a look here for more info:

How to replace lost, broken, or missing Microsoft software or
hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

Good luck

Nepatsfan
Click to expand...


Thanks for the reply it was an OEM version i bought and i don't think i
could get a replacement as the site only says canada, amarica etc. i live in
the UK.

Thanks agian.
 
Excess said:
Thanks for the reply it was an OEM version i bought and i don't think
i could get a replacement as the site only says canada, amarica etc.
i live in the UK.
Click to expand...


If you bought it, it must be a generic OEM version, rather than one that
came with and is for a specific computer. If you can find a friend who has
the same type (Generic OEM and the same version--Home vs Pro) you have, make
a copy of it. This not really illegal, since it's the Product key that
represents your license, not the CD itself.
 
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