Winword Office 2002 Save Error

[Ecka77]

Hi all, I have found a problem with Word. Every time I go to 'save' or 'save
as' word freezes then totally crashes, I have to ctrl+alt+del to shut it
down. I have uninstalled all office and re-installed, including following
on-line crash analysis to download updates. Nothing seems to fix the
problem. Can anyone help? Has anyone encountered a similar issue and found a
fix? Eric

 

[Richard in AZ]

Hi all, I have found a problem with Word. Every time I go to 'save' or 'save as' word freezes then
totally crashes, I have to ctrl+alt+del to shut it down. I have uninstalled all office and
re-installed, including following on-line crash analysis to download updates. Nothing seems to fix
the problem. Can anyone help? Has anyone encountered a similar issue and found a fix? Eric
The problem was caused by a conflict between HP's Save-to-web software and the recent MS update.

Here is the fix.
Go to the following web site:
http://www.kellys-korner-xp.com/xp_tweaks.htm

Scroll down to line 383 and on the right hand side is a Script file that you download and run.

This Script file will make the required registry changes for you that will fix the HP Share-to-Web
software conflict.
Microsoft put out a technical bulletin on April 15th that describes the steps to manually change
your registry, but the recommended change is really too hard for most "non-techies" to perform.
Hence one of the experts (Kelly Theriot ) has generously written a Script file that accurately makes
the changes for you.

 

[Larry Samuels]

This is caused by a recent critical update

Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm


--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-