windowsroot/SYSTEM32/INTOsKrnl.exe what shall i do??

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The pc of my friend has a problem!!
She have windows xp, but when she starts her computer, it says that she has to install this file. windowsroot/SYSTEM32/INTOsKrnl.exe

Does anyone know what to do?? Her keyboard also does not work....

Plz help me!!
Cya, mike
 
Hi

Do you mean NTOsKrnl.exe? What, if any, error message is being seen?

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| The pc of my friend has a problem!!
| She have windows xp, but when she starts her computer, it says that she
has to install this file. windowsroot/SYSTEM32/INTOsKrnl.exe
|
| Does anyone know what to do?? Her keyboard also does not work....
|
| Plz help me!!
| Cya, mike
 
yes, that's what i mean... the error says that word, powerpoint, and the other office stuff, is infected!!

You know what the reason is??

Thanksanyway

Cya, mike
 
Hi

Infected how, with what? Has a virus scan been run? Have a look in the
%systemroot%\system32\dllcache folder to see if there is a copy of the file
there. If so copy it to the %systemroot%\system32 folder.

If you can't find a copy in the above folder, try this:

Put the XP CD into the cd drive and from a command prompt type the following

expand X:\i386\ntoskrnl.ex_ %systemroot%\system32\ntoskrnl.exe - where X is
the letter of you cd drive. Please note the space between the _ and %.

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| yes, that's what i mean... the error says that word, powerpoint, and the
other office stuff, is infected!!
|
| You know what the reason is??
|
| Thanksanyway
|
| Cya, mike
|
|
|
| "Will Denny" wrote:
|
| > Hi
| >
| > Do you mean NTOsKrnl.exe? What, if any, error message is being seen?
| >
| > --
| >
| > Will Denny
| > MS-MVP Windows - Shell/User
| > Please reply to the News Groups
| >
| >
| > | > | The pc of my friend has a problem!!
| > | She have windows xp, but when she starts her computer, it says that
she
| > has to install this file. windowsroot/SYSTEM32/INTOsKrnl.exe
| > |
| > | Does anyone know what to do?? Her keyboard also does not work....
| > |
| > | Plz help me!!
| > | Cya, mike
| >
| >
 
Sorry - please use this command instead of the one I have just posted:

expand X:\i386\ntoskrnl.ex_ C:\%systemroot%\system32\ntoskrnl.exe - where X
is the letter of you cd drive and C is the letter of the drive where Windows
is installed. Please note the space between the _ and C.

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| yes, that's what i mean... the error says that word, powerpoint, and the
other office stuff, is infected!!
|
| You know what the reason is??
|
| Thanksanyway
|
| Cya, mike
|
|
|
| "Will Denny" wrote:
|
| > Hi
| >
| > Do you mean NTOsKrnl.exe? What, if any, error message is being seen?
| >
| > --
| >
| > Will Denny
| > MS-MVP Windows - Shell/User
| > Please reply to the News Groups
| >
| >
| > | > | The pc of my friend has a problem!!
| > | She have windows xp, but when she starts her computer, it says that
she
| > has to install this file. windowsroot/SYSTEM32/INTOsKrnl.exe
| > |
| > | Does anyone know what to do?? Her keyboard also does not work....
| > |
| > | Plz help me!!
| > | Cya, mike
| >
| >
 
thanks 4 helping me!!
i cannot try this out today, maybe on monday, because my friend lives about an hour away from me, and he isn't that good on computers...

i will tell you, if i need help again

Thanks

Cya, mike
 
Ok - best of luck. Please post back if have any problems.

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| thanks 4 helping me!!
| i cannot try this out today, maybe on monday, because my friend lives
about an hour away from me, and he isn't that good on computers...
|
| i will tell you, if i need help again
|
| Thanks
|
| Cya, mike
|
| "Will Denny" wrote:
|
| > Hi
| >
| > Infected how, with what? Has a virus scan been run? Have a look in the
| > %systemroot%\system32\dllcache folder to see if there is a copy of the
file
| > there. If so copy it to the %systemroot%\system32 folder.
| >
| > If you can't find a copy in the above folder, try this:
| >
| > Put the XP CD into the cd drive and from a command prompt type the
following
| >
| > expand X:\i386\ntoskrnl.ex_ %systemroot%\system32\ntoskrnl.exe - where X
is
| > the letter of you cd drive. Please note the space between the _ and %.
| >
| > --
| >
| > Will Denny
| > MS-MVP Windows - Shell/User
| > Please reply to the News Groups
| >
| >
| > | > | yes, that's what i mean... the error says that word, powerpoint, and
the
| > other office stuff, is infected!!
| > |
| > | You know what the reason is??
| > |
| > | Thanksanyway
| > |
| > | Cya, mike
| > |
| > |
| > |
| > | "Will Denny" wrote:
| > |
| > | > Hi
| > | >
| > | > Do you mean NTOsKrnl.exe? What, if any, error message is being
seen?
| > | >
| > | > --
| > | >
| > | > Will Denny
| > | > MS-MVP Windows - Shell/User
| > | > Please reply to the News Groups
| > | >
| > | >
| > | > | > | > | The pc of my friend has a problem!!
| > | > | She have windows xp, but when she starts her computer, it says
that
| > she
| > | > has to install this file. windowsroot/SYSTEM32/INTOsKrnl.exe
| > | > |
| > | > | Does anyone know what to do?? Her keyboard also does not work....
| > | > |
| > | > | Plz help me!!
| > | > | Cya, mike
| > | >
| > | >
| >
| >
 
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