Windows xp startup problem.

  • Thread starter Thread starter Gary
  • Start date Start date
G

Gary

Hey all, my gfriend has got an nec laptop and a pb desktop
both running xp home. The laptop went on the blink last
week. It boots into safe mode fine but if you do a normal
boot it gets to the loading windows xp screen and it just
sits there. The green bar still moves but the longest we
waited was half an hour before we got sick of waiting.
Anyhoo we got the laptop swapped at my work and now her
desktop pc is doing the same thing. Have scanned for
viruses but nothing was found. Any help would be muchly
appreciated.
- Gary
 
Sounds like a hardware problem. Check all installed hardware for missing
drivers (or try updating the drivers for the hardware.
 
Try Event Viewer.

Make an exact note of the precise text of any error message. Minor discrepancies can
make it harder to search for information about the error message.

You can access Event Viewer by selecting Start, Administrative Tools, Event Viewer.
When researching the meaning of the error, information regarding Event ID:
Source, and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

Part of the Description of the error will include a link, which you should double click
for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click on the
error you want to copy. In the window, which appears is a button resembling two
pages. Double click the button and close Event Viewer. Now start your message
(email) and do a paste into the body of the message. This will paste the info from the
Event Viewer Error Report complete with links into the message. Make sure this is
the first paste after exiting from Event Viewer.

Links giving some information about specific Error Reports are:

http://www.microsoft.com/windowsxp/pro/support/ee.asp

http://www.eventid.net/search.asp

These links, however, do not contain information about each and every Error Report.

In Event Viewer there is no facility to print Error Reports. A workaround is copy and
paste the Error Report into an email, send it to yourself and print off the copy in your
Inbox or your Sent Items folder.


~~~~~~


Hope this helps.

Gerry
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