Windows XP Pro hangs during shutdown

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am running Windows XP Professional, with SP2. Whenever I try to shutdown
or restart the computer, when the process gets to "Saving your settings", the
computer hangs/freezes and nothing further happens.

There is a support article on the Microsoft site that describes exactly what
is happening to my computer:
http://support.microsoft.com/?scid=kb;en-us;307274&spid=1173&sid=156
However, the causes listed there do not apply to my situation (I do not have
East Asian language support on my computer). Also, it says that to resolve
this problem, I just have to install the latest service pack...But I have SP2
and it this problem is still occurring.

Has anyone experienced this problem or know how to fix it? Thanks for your
assistance.
 
I am running Windows XP Professional, with SP2. Whenever I try to shutdown
or restart the computer, when the process gets to "Saving your settings", the
computer hangs/freezes and nothing further happens.

There is a support article on the Microsoft site that describes exactly what
is happening to my computer:
http://support.microsoft.com/?scid=kb;en-us;307274&spid=1173&sid=156
However, the causes listed there do not apply to my situation (I do not have
East Asian language support on my computer). Also, it says that to resolve
this problem, I just have to install the latest service pack...But I have SP2
and it this problem is still occurring.

Has anyone experienced this problem or know how to fix it? Thanks for your
assistance.
Click to expand...
Windows XP Shutdown & Restart Troubleshooting
http://www.aumha.org/a/shtdwnxp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/?kbid=308029
 
You are having profile unload problems if you experience slow logoff (with
Saving your settings for most of the time while logging off).

If you see a lot of Userenv/1517, Userenv/1524 or Userenv/1500 errors in the
Event Viewer, download and install the User Profile Hive Cleanup Service.

This decreased my shutdown time a bunch. Takes any where from 10 to 20
seconds to shutdown.

C:\Program Files\UPHClean\uphclean.exe is added.

The User Profile Hive Cleanup service gets added to Services and
uphclean.exe wiil run all the time. I am one that doesn't like to have any
extra services running, but I am sold on UPHClean.

Download details: User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

UPHClean v1.6d readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Back
Top