Windows XP Maching Not Responding to Pings

  • Thread starter Thread starter Andrew
  • Start date Start date
A

Andrew

I have a user whose Windows XP laptop isn't responding to pings. Thats
not the important part, but it seems to be part of the root of the
issue. A few scripts that run, for auditing and the like, cannot seem
to detect this laptop. First guess what that the XP firewall was on.
User had been running SP1, but the firewall (or whatever it was called
then) was not on. We tried upgrading the user to SP2, since firewall
settings then become part of control panel, but it still showed it as
being off. Checked via services to see what firewalls were running.
Windows one was off, the one for the VPN and AntiVirus were on, however
those are on for all users, and no one else has this issue. I manually
stopped those two firewalls, but still was unable to ping the machine.
The dns is resolving to the correct IP, but the machine seems like a
ghost. We know its there, but we can't prove it. Any ideas?

Thanks.
 
Thanks for the thought Eric. However I didn't use any setup wizard to
set it up. Used the same manual procedures as the other 300 machines
in the company. It has network connectivity, no problems browsing the
network, internet, using shared printers, etc. It happens both when it
is plugged into the ethernet jack, or when using the wireless access
point in the conference room.
 
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