Windows XP keeps restarting, need to stop it

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G

Guest

Hi,
I've been asked by a friend to help him out. His PC keeps restarting and
will not give enough time to read the BSOD. I've read about the shutdown -a
command but it needs to be running and I can not get it to do this. The OS is
Windows XP Home.

Can anyone help me.
Thanks.
 
stef said:
Hi,
I've been asked by a friend to help him out. His PC keeps restarting and
will not give enough time to read the BSOD. I've read about the shutdown -a
command but it needs to be running and I can not get it to do this. The OS is
Windows XP Home.

Can anyone help me.
Thanks.
Click to expand...


To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
Thanks Bruce,

However, I can not do this as the BSOD comes up before entering the desktop
and hence I cannot stop the automatic shutdown. What I need is to go in
manually and stop it.

I have now set up another HDD temperaly to access the hdd that has the
problem so I can get into the files if this will help. Also, I scanned this
hdd and found several viruses including the sasser virus using Stinger from
McAfee which told me it has got rid of the virus. But upon resetting up I
still experience the same problems...!

Any advice I'd gladly welcome.

Thanks.

Stef.
 
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