David said:
The new computer start up booklet mentions an XP CD. Should there
have been one included in the box? There is a DVD from eMachines,
but no CD. I want to transfer files from the old computer and it
talks about using the XP CD. Where is it?
Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs, like Dell and Gateway, do
provide a full OEM installation CD, that does permit custom
installations and repairs. Many uncaring OEMs, such as eMachines,
Compaq, and Sony, however, in an effort to save pennies and reduce
their support costs by having to hire support people that can only say
"Boot from the Recovery CD to return your PC to its original
condition," provide only a CD bearing a disk image of the hard drive
as it left the factory. These Recovery/Restore CDs cannot perform
normal installations, nor can they be used to do any sort of
customizations.
Essentially, it boils down to "You get what you pay for."
To solve your immediate problem, you should be able to create a
File and Settings Transfer diskette by clicking Start > All Programs >
Accessories > System Tools > Files and Settings Transfer Wizard. This
wizard will walk you through creating the disk(s) with which you can
transfer data from the old computer to the new.
--
Bruce Chambers
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