Windows shutdown

  • Thread starter Thread starter james davidson
  • Start date Start date
J

james davidson

While closing down WindowsXP I get the following message.
"The system cannot end the selected task because SHADOW
is not allowing it to run. Press ok to End Task Shadow or
cancel to leave it running.
 
James,

I was looking over your Startup log file again. 3 more entries come to
light.

In running Processes:

CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE

These two strike as unusual because I don't have a single EXE file in the
system32\drivers folder. Since there are no startup entries for these, that
I can see, I'm assuming that they're being run as a Service. Also both file
names have been associated with C-Dilla:
http://www.privacyandspying.com/privacy-c_dilla.html

Loading from
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

system dcomx.exe

This file is definitely a virus (my apologies for missing it). Several
virus's use this file name. Here's one:

http://www.f-secure.com/v-descs/rpc.shtml

Open Task Manager, go to the Processes and highlight these 3 processes,
individually and select End Process.

Then open REGEDIT and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete
the "system" value in the right pane. Next do a find for dcomx.exe
(probably in the Windows\System32 folder and delete it.

Then you'll need to go to Start, Run and enter SERVICES.MSC and see if you
can find anything associated with the first 2 files mentioned. If not,
download http://www.dougknox.com/xp/utils/xp_homeservices.zip The EXE
inside will scan your system for running processes and all running services.
Reboot the computer and run this utility. Post the results here.
 
1. In Task Manager, I find CDAC11BA.EXE and CDANTSRV.EXE
AND CAN SELECT END PROCESS TO GET RID OF THEM. YOU SAID
TO OPEN TASK MANAGER TO ELIMINATE ALL THREE PROCESSES ?
2. FROM REGEDIT, THE SYSTEM VALUE IN THE RIGHT PANE OF
HKEY_LOCAL MACHINE------------\RUN SHOWS DCOMX.EXE IN THE
DATA LISTING. IT DOES NOT SHOW UP READILY IN THE
Windows/System32 folder.
3. IN START SERVICES.MSC, I FIND C-DillaCdac11BA AND C-
DillaSrv. How do I eliminate these ?

Which order of progression should I take in elimination
of these files and what should be my next step ?
-----Original Message-----
James,

I was looking over your Startup log file again. 3 more entries come to
light.

In running Processes:

CDAC11BA.EXE C:\WINDOWS\System32 \drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32 \DRIVERS\CDANTSRV.EXE

These two strike as unusual because I don't have a single EXE file in the
system32\drivers folder. Since there are no startup entries for these, that
I can see, I'm assuming that they're being run as a Service. Also both file
names have been associated with C-Dilla:
http://www.privacyandspying.com/privacy-c_dilla.html

Loading from
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\Run

system dcomx.exe

This file is definitely a virus (my apologies for missing it). Several
virus's use this file name. Here's one:

http://www.f-secure.com/v-descs/rpc.shtml

Open Task Manager, go to the Processes and highlight these 3 processes,
individually and select End Process.

Then open REGEDIT and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\Run and delete
the "system" value in the right pane. Next do a find for dcomx.exe
(probably in the Windows\System32 folder and delete it.

Then you'll need to go to Start, Run and enter SERVICES.MSC and see if you
can find anything associated with the first 2 files mentioned. If not,
download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
The EXE
 
Doug, Does elimination of these processes help my
shutdown problem or are they still associated with the
latent nstask32.exe problem ?
-----Original Message-----
James,

I was looking over your Startup log file again. 3 more entries come to
light.

In running Processes:

CDAC11BA.EXE C:\WINDOWS\System32 \drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32 \DRIVERS\CDANTSRV.EXE

These two strike as unusual because I don't have a single EXE file in the
system32\drivers folder. Since there are no startup entries for these, that
I can see, I'm assuming that they're being run as a Service. Also both file
names have been associated with C-Dilla:
http://www.privacyandspying.com/privacy-c_dilla.html

Loading from
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\Run

system dcomx.exe

This file is definitely a virus (my apologies for missing it). Several
virus's use this file name. Here's one:

http://www.f-secure.com/v-descs/rpc.shtml

Open Task Manager, go to the Processes and highlight these 3 processes,
individually and select End Process.

Then open REGEDIT and go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers ion\Run and delete
the "system" value in the right pane. Next do a find for dcomx.exe
(probably in the Windows\System32 folder and delete it.

Then you'll need to go to Start, Run and enter SERVICES.MSC and see if you
can find anything associated with the first 2 files mentioned. If not,
download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
The EXE
 
Jim,

You need to do a search for DCOMX.EXE Windows\System32 is a likely spot,
but it could be in Windows or any other folder.

The C-Dilla services, just go to Services and set them to Stop and Disabled.
That will prevent them from running.

For DCOMX.EXE, kill the process, remove the Registry entry in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

It was the "system" value.

Then locate and delete the DCOMX.EXE file, wherever it is on your system. It
is definitely a virus.

Try your system and if all works as expected, shutdown included, then you
can go back, if you wish and re-enable the C-Dilla services. But before you
do, you may want to check the links that I provided on them.
 
-- Running Processes --

System Idle Process
System
smss.exe \SystemRoot\System32\smss.exe
CSRSS.EXE
winlogon.exe winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
lsass.exe C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
mpservic.exe "C:\Program
Files\Canon\MultiPASS\mpservic.exe"
explorer.exe explorer.exe
NAVAPW32.EXE "C:\PROGRA~1\NORTON~1\navapw32.exe"
mm_tray.exe "C:\Program Files\MUSICMATCH\MUSICMATCH
Jukebox\mm_tray.exe"
hkcmd.exe "C:\WINDOWS\System32\hkcmd.exe"
Directcd.exe "C:\Program Files\Roxio\Easy CD Creator 5
\DirectCD\DirectCD.exe"
qttask.exe "C:\Program Files\QuickTime\qttask.exe" -
atboottime
hpgs2wnd.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnd.exe"
WkUFind.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\WkUFind.exe"
TaskPanl.exe "C:\Program Files\EarthLink
TotalAccess\TaskPanl.exe" -winstart
NAVAPSVC.EXE "C:\Program Files\Norton
AntiVirus\navapsvc.exe"
IXApplet.exe "C:\Program Files\Dell Computer\Dell
Image Expert\IXApplet.exe" -s
monitr32.exe "C:\Program
Files\Canon\MultiPASS\monitr32.exe" I
WkCalRem.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\wkcalrem.exe"
hpgs2wnf.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnf.exe" -Embedding
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
qshelf98.exe "C:\Program Files\Microsoft
Reference\Bookshelf 98\qshelf98.exe"
ntvdm.exe "C:\WINDOWS\system32\ntvdm.exe" -
f -i1 -w -a C:\WINDOWS\system32\krnl386.exe
iexplore.exe "C:\Program Files\Internet
Explorer\iexplore.exe"
helpctr.exe
"C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe"
-FromStartHelp
helpsvc.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe"
/Embedding
HelpHost.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
" -guid {A3E4FC35-26E0-4174-840B-E3249862F407}
msimn.exe "C:\Program Files\Outlook
Express\msimn.exe"
msmsgs.exe "C:\Program Files\Messenger\msmsgs.exe" -
Embedding
URLMAP.EXE "C:\Program Files\Microsoft
Money\System\urlmap.exe" -Embedding
xp_homeservices.exe "C:\Documents and Settings\JAMES
DAVIDSON\Local Settings\Temp\Temporary Directory 1 for
xp_homeservices[1].zip\xp_homeservices.exe"
wmiprvse.exe

-- Running Services --

Name: 6to4
Description: Offers IPv6 connectivity over an IPv4 network
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: AudioSrv
Description: Manages audio devices for Windows-based
programs. If this service is stopped, audio devices and
effects will not function properly. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Browser
Description: Maintains an updated list of computers on
the network and supplies this list to computers
designated as browsers. If this service is stopped, this
list will not be updated or maintained. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: C-DillaSrv
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE

Name: CryptSvc
Description: Provides three management services: Catalog
Database Service, which confirms the signatures of
Windows files; Protected Root Service, which adds and
removes Trusted Root Certification Authority certificates
from this computer; and Key Service, which helps enroll
this computer for certificates. If this service is
stopped, these management services will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by registering
and updating IP addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System (DNS)
names for this computer. If this service is stopped, this
computer will not be able to resolve DNS names and locate
Active Directory domain controllers. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k
NetworkService

Name: ERSvc
Description: Allows error reporting for services and
applictions running in non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by Windows-
based programs and components to be viewed in Event
Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service
(SENS), which provides automatic distribution of events
to subscribing Component Object Model (COM) components.
If the service is stopped, SENS will close and will not
be able to provide logon and logoff notifications. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that
require assistance in a multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on
this computer. If this service is stopped, Help and
Support Center will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe sharing
over the network for this computer. If this service is
stopped, these functions will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network
connections to remote servers. If this service is
stopped, these connections will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP
(NetBT) service and NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service
messages between clients and servers. This service is not
related to Windows Messenger. If this service is stopped,
Alerter messages will not be transmitted. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: MPService
Description:
Startup Mode: Auto
Run from: C:\Program Files\Canon\MultiPASS\mpservic.exe

Name: navapsvc
Description: Handles Norton AntiVirus Auto-Protect events.
Startup Mode: Auto
Run from: C:\Program Files\Norton AntiVirus\navapsvc.exe

Name: Netman
Description: Manages objects in the Network and Dial-Up
Connections folder, in which you can view both local area
network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration
and location information, and notifies applications when
this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: PlugPlay
Description: Enables a computer to recognize and adapt to
hardware changes with little or no user input. Stopping
or disabling this service will result in system
instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the
ISAKMP/Oakley (IKE) and the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive
data, such as private keys, to prevent access by
unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RpcSs
Description: Provides the endpoint mapper and other
miscellaneous RPC services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user
accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule
automated tasks on this computer. If this service is
stopped, these tasks will not be run at their scheduled
times. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate
credentials. If this service is stopped, this type of
logon access will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon,
network, and power events. Notifies COM+ Event System
subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop
service, turn off System Restore from the System Restore
tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your
home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for
scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for
programs that control telephony devices and IP based
voice connections on the local computer and, through the
LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected
interactively to a machine as well as the display of
desktops and applications to remote computers. The
underpinning of Remote Desktop (including RD for
Administrators), Fast User Switching, Remote Assistance,
and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a
computer or across computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file
transfers between clients and servers on the network. If
this service is stopped, synchronous and asynchronous
file transfers between clients and servers on the network
will not occur. If this service is disabled, any services
that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: w32time
Description: Maintains date and time synchronization on
all clients and servers in the network. If this service
is stopped, date and time synchronization will be
unavailable. If this service is disabled, any services
that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create,
access, and modify Internet-based files. If this service
is stopped, these functions will not be available. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object model
to access management information about operating system,
devices, applications and services. If this service is
stopped, most Windows-based software will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of
critical Windows updates. If the service is disabled, the
operating system can be manually updated at the Windows
Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the
802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs
 
Doug,
Your e mail or posted reply to my forwarding the Running
Processes has got sidetracked.could you please send it
again? As of now, I am still getting the Windows Shadow
message during shutdown. Thank you so much
Jim
-----Original Message-----
-- Running Processes --

System Idle Process
System
smss.exe \SystemRoot\System32\smss.exe
CSRSS.EXE
winlogon.exe winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
lsass.exe C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
mpservic.exe "C:\Program
Files\Canon\MultiPASS\mpservic.exe"
explorer.exe explorer.exe
NAVAPW32.EXE "C:\PROGRA~1\NORTON~1\navapw32.exe"
mm_tray.exe "C:\Program Files\MUSICMATCH\MUSICMATCH
Jukebox\mm_tray.exe"
hkcmd.exe "C:\WINDOWS\System32\hkcmd.exe"
Directcd.exe "C:\Program Files\Roxio\Easy CD Creator 5
\DirectCD\DirectCD.exe"
qttask.exe "C:\Program Files\QuickTime\qttask.exe" -
atboottime
hpgs2wnd.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnd.exe"
WkUFind.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\WkUFind.exe"
TaskPanl.exe "C:\Program Files\EarthLink
TotalAccess\TaskPanl.exe" -winstart
NAVAPSVC.EXE "C:\Program Files\Norton
AntiVirus\navapsvc.exe"
IXApplet.exe "C:\Program Files\Dell Computer\Dell
Image Expert\IXApplet.exe" -s
monitr32.exe "C:\Program
Files\Canon\MultiPASS\monitr32.exe" I
WkCalRem.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\wkcalrem.exe"
hpgs2wnf.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnf.exe" -Embedding
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
qshelf98.exe "C:\Program Files\Microsoft
Reference\Bookshelf 98\qshelf98.exe"
ntvdm.exe "C:\WINDOWS\system32\ntvdm.exe" -
f -i1 -w -a C:\WINDOWS\system32\krnl386.exe
iexplore.exe "C:\Program Files\Internet
Explorer\iexplore.exe"
helpctr.exe
"C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe"
-FromStartHelp
helpsvc.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe"
/Embedding
HelpHost.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
" -guid {A3E4FC35-26E0-4174-840B-E3249862F407}
msimn.exe "C:\Program Files\Outlook
Express\msimn.exe"
msmsgs.exe "C:\Program Files\Messenger\msmsgs.exe" -
Embedding
URLMAP.EXE "C:\Program Files\Microsoft
Money\System\urlmap.exe" -Embedding
xp_homeservices.exe "C:\Documents and Settings\JAMES
DAVIDSON\Local Settings\Temp\Temporary Directory 1 for
xp_homeservices[1].zip\xp_homeservices.exe"
wmiprvse.exe

-- Running Services --

Name: 6to4
Description: Offers IPv6 connectivity over an IPv4 network
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: AudioSrv
Description: Manages audio devices for Windows-based
programs. If this service is stopped, audio devices and
effects will not function properly. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Browser
Description: Maintains an updated list of computers on
the network and supplies this list to computers
designated as browsers. If this service is stopped, this
list will not be updated or maintained. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: C-DillaSrv
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE

Name: CryptSvc
Description: Provides three management services: Catalog
Database Service, which confirms the signatures of
Windows files; Protected Root Service, which adds and
removes Trusted Root Certification Authority certificates
from this computer; and Key Service, which helps enroll
this computer for certificates. If this service is
stopped, these management services will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by registering
and updating IP addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System (DNS)
names for this computer. If this service is stopped, this
computer will not be able to resolve DNS names and locate
Active Directory domain controllers. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k
NetworkService

Name: ERSvc
Description: Allows error reporting for services and
applictions running in non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by Windows-
based programs and components to be viewed in Event
Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service
(SENS), which provides automatic distribution of events
to subscribing Component Object Model (COM) components.
If the service is stopped, SENS will close and will not
be able to provide logon and logoff notifications. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that
require assistance in a multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on
this computer. If this service is stopped, Help and
Support Center will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe sharing
over the network for this computer. If this service is
stopped, these functions will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network
connections to remote servers. If this service is
stopped, these connections will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP
(NetBT) service and NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service
messages between clients and servers. This service is not
related to Windows Messenger. If this service is stopped,
Alerter messages will not be transmitted. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: MPService
Description:
Startup Mode: Auto
Run from: C:\Program Files\Canon\MultiPASS\mpservic.exe

Name: navapsvc
Description: Handles Norton AntiVirus Auto-Protect events.
Startup Mode: Auto
Run from: C:\Program Files\Norton AntiVirus\navapsvc.exe

Name: Netman
Description: Manages objects in the Network and Dial-Up
Connections folder, in which you can view both local area
network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration
and location information, and notifies applications when
this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: PlugPlay
Description: Enables a computer to recognize and adapt to
hardware changes with little or no user input. Stopping
or disabling this service will result in system
instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the
ISAKMP/Oakley (IKE) and the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive
data, such as private keys, to prevent access by
unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RpcSs
Description: Provides the endpoint mapper and other
miscellaneous RPC services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user
accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule
automated tasks on this computer. If this service is
stopped, these tasks will not be run at their scheduled
times. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate
credentials. If this service is stopped, this type of
logon access will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon,
network, and power events. Notifies COM+ Event System
subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop
service, turn off System Restore from the System Restore
tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your
home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for
scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for
programs that control telephony devices and IP based
voice connections on the local computer and, through the
LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected
interactively to a machine as well as the display of
desktops and applications to remote computers. The
underpinning of Remote Desktop (including RD for
Administrators), Fast User Switching, Remote Assistance,
and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a
computer or across computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file
transfers between clients and servers on the network. If
this service is stopped, synchronous and asynchronous
file transfers between clients and servers on the network
will not occur. If this service is disabled, any services
that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: w32time
Description: Maintains date and time synchronization on
all clients and servers in the network. If this service
is stopped, date and time synchronization will be
unavailable. If this service is disabled, any services
that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create,
access, and modify Internet-based files. If this service
is stopped, these functions will not be available. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object model
to access management information about operating system,
devices, applications and services. If this service is
stopped, most Windows-based software will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of
critical Windows updates. If the service is disabled, the
operating system can be manually updated at the Windows
Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the
802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs



-----Original Message-----
The link works here, Jim. I even copied and pasted
your
version into it.
.
 
Jim,

Go to Start, Run and enter SERVICES.MSC Locate the two entries associated
with CDilla. Double click each one and stop the service. Also set it to
disabled. Reboot, and then see if the computer shuts down normally. If
so, then you'll want to do a little research on the CDilla service and see
if its something you want, or not.

If it doesn't shutdown normally, you should try a clean boot (Start, Run and
enter MSCONFIG, Startup tab) by unchecking all the items in the MSCONFIG's
startup tab. Reboot and shutdown. If all is normal, then re-enable items
one at a time, until you find the problem. Yes, it can be time consuming,
but sometimes its the only way.



jim said:
Doug,
Your e mail or posted reply to my forwarding the Running
Processes has got sidetracked.could you please send it
again? As of now, I am still getting the Windows Shadow
message during shutdown. Thank you so much
Jim
-----Original Message-----
-- Running Processes --

System Idle Process
System
smss.exe \SystemRoot\System32\smss.exe
CSRSS.EXE
winlogon.exe winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
lsass.exe C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
mpservic.exe "C:\Program
Files\Canon\MultiPASS\mpservic.exe"
explorer.exe explorer.exe
NAVAPW32.EXE "C:\PROGRA~1\NORTON~1\navapw32.exe"
mm_tray.exe "C:\Program Files\MUSICMATCH\MUSICMATCH
Jukebox\mm_tray.exe"
hkcmd.exe "C:\WINDOWS\System32\hkcmd.exe"
Directcd.exe "C:\Program Files\Roxio\Easy CD Creator 5
\DirectCD\DirectCD.exe"
qttask.exe "C:\Program Files\QuickTime\qttask.exe" -
atboottime
hpgs2wnd.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnd.exe"
WkUFind.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\WkUFind.exe"
TaskPanl.exe "C:\Program Files\EarthLink
TotalAccess\TaskPanl.exe" -winstart
NAVAPSVC.EXE "C:\Program Files\Norton
AntiVirus\navapsvc.exe"
IXApplet.exe "C:\Program Files\Dell Computer\Dell
Image Expert\IXApplet.exe" -s
monitr32.exe "C:\Program
Files\Canon\MultiPASS\monitr32.exe" I
WkCalRem.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\wkcalrem.exe"
hpgs2wnf.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnf.exe" -Embedding
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
qshelf98.exe "C:\Program Files\Microsoft
Reference\Bookshelf 98\qshelf98.exe"
ntvdm.exe "C:\WINDOWS\system32\ntvdm.exe" -
f -i1 -w -a C:\WINDOWS\system32\krnl386.exe
iexplore.exe "C:\Program Files\Internet
Explorer\iexplore.exe"
helpctr.exe
"C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe"
-FromStartHelp
helpsvc.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe"
/Embedding
HelpHost.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
" -guid {A3E4FC35-26E0-4174-840B-E3249862F407}
msimn.exe "C:\Program Files\Outlook
Express\msimn.exe"
msmsgs.exe "C:\Program Files\Messenger\msmsgs.exe" -
Embedding
URLMAP.EXE "C:\Program Files\Microsoft
Money\System\urlmap.exe" -Embedding
xp_homeservices.exe "C:\Documents and Settings\JAMES
DAVIDSON\Local Settings\Temp\Temporary Directory 1 for
xp_homeservices[1].zip\xp_homeservices.exe"
wmiprvse.exe

-- Running Services --

Name: 6to4
Description: Offers IPv6 connectivity over an IPv4 network
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: AudioSrv
Description: Manages audio devices for Windows-based
programs. If this service is stopped, audio devices and
effects will not function properly. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Browser
Description: Maintains an updated list of computers on
the network and supplies this list to computers
designated as browsers. If this service is stopped, this
list will not be updated or maintained. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: C-DillaSrv
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE

Name: CryptSvc
Description: Provides three management services: Catalog
Database Service, which confirms the signatures of
Windows files; Protected Root Service, which adds and
removes Trusted Root Certification Authority certificates
from this computer; and Key Service, which helps enroll
this computer for certificates. If this service is
stopped, these management services will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by registering
and updating IP addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System (DNS)
names for this computer. If this service is stopped, this
computer will not be able to resolve DNS names and locate
Active Directory domain controllers. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k
NetworkService

Name: ERSvc
Description: Allows error reporting for services and
applictions running in non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by Windows-
based programs and components to be viewed in Event
Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service
(SENS), which provides automatic distribution of events
to subscribing Component Object Model (COM) components.
If the service is stopped, SENS will close and will not
be able to provide logon and logoff notifications. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that
require assistance in a multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on
this computer. If this service is stopped, Help and
Support Center will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe sharing
over the network for this computer. If this service is
stopped, these functions will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network
connections to remote servers. If this service is
stopped, these connections will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP
(NetBT) service and NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service
messages between clients and servers. This service is not
related to Windows Messenger. If this service is stopped,
Alerter messages will not be transmitted. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: MPService
Description:
Startup Mode: Auto
Run from: C:\Program Files\Canon\MultiPASS\mpservic.exe

Name: navapsvc
Description: Handles Norton AntiVirus Auto-Protect events.
Startup Mode: Auto
Run from: C:\Program Files\Norton AntiVirus\navapsvc.exe

Name: Netman
Description: Manages objects in the Network and Dial-Up
Connections folder, in which you can view both local area
network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration
and location information, and notifies applications when
this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: PlugPlay
Description: Enables a computer to recognize and adapt to
hardware changes with little or no user input. Stopping
or disabling this service will result in system
instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the
ISAKMP/Oakley (IKE) and the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive
data, such as private keys, to prevent access by
unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RpcSs
Description: Provides the endpoint mapper and other
miscellaneous RPC services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user
accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule
automated tasks on this computer. If this service is
stopped, these tasks will not be run at their scheduled
times. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate
credentials. If this service is stopped, this type of
logon access will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon,
network, and power events. Notifies COM+ Event System
subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop
service, turn off System Restore from the System Restore
tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your
home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for
scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for
programs that control telephony devices and IP based
voice connections on the local computer and, through the
LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected
interactively to a machine as well as the display of
desktops and applications to remote computers. The
underpinning of Remote Desktop (including RD for
Administrators), Fast User Switching, Remote Assistance,
and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a
computer or across computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file
transfers between clients and servers on the network. If
this service is stopped, synchronous and asynchronous
file transfers between clients and servers on the network
will not occur. If this service is disabled, any services
that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: w32time
Description: Maintains date and time synchronization on
all clients and servers in the network. If this service
is stopped, date and time synchronization will be
unavailable. If this service is disabled, any services
that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create,
access, and modify Internet-based files. If this service
is stopped, these functions will not be available. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object model
to access management information about operating system,
devices, applications and services. If this service is
stopped, most Windows-based software will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of
critical Windows updates. If the service is disabled, the
operating system can be manually updated at the Windows
Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the
802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs



-----Original Message-----
The link works here, Jim. I even copied and pasted
your
version into it.
http://www.dougknox.com/xp/utils/xp_homeservices.zip


Doug, could not download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
jim
-----Original Message-----
Doug, Does elimination of these processes help my
shutdown problem or are they still associated with the
latent nstask32.exe problem ?
-----Original Message-----
James,

I was looking over your Startup log file again. 3 more
entries come to
light.

In running Processes:

CDAC11BA.EXE C:\WINDOWS\System32
\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32
\DRIVERS\CDANTSRV.EXE

These two strike as unusual because I don't have a
single EXE file in the
system32\drivers folder. Since there are no startup
entries for these, that
I can see, I'm assuming that they're being run as a
Service. Also both file
names have been associated with C-Dilla:
http://www.privacyandspying.com/privacy-c_dilla.html

Loading from

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVe r
s
ion\Run

system dcomx.exe

This file is definitely a virus (my apologies for
missing it). Several
virus's use this file name. Here's one:

http://www.f-secure.com/v-descs/rpc.shtml

Open Task Manager, go to the Processes and highlight
these 3 processes,
individually and select End Process.

Then open REGEDIT and go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVe r
s
ion\Run and delete
the "system" value in the right pane. Next do a find
for dcomx.exe
(probably in the Windows\System32 folder and delete it.

Then you'll need to go to Start, Run and enter
SERVICES.MSC and see if you
can find anything associated with the first 2 files
mentioned. If not,
download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
The EXE
inside will scan your system for running processes and
all running services.
Reboot the computer and run this utility. Post the
results here.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

message
While closing down WindowsXP I get the following
message.
"The system cannot end the selected task because
SHADOW
is not allowing it to run. Press ok to End Task
Shadow
or
cancel to leave it running.


.

.



.
.
 
Glad to have been of help, Jim, even if it was from a different direction :)



Jim said:
Doug,
Using your procedure I think I have traced the problem to
an old program I use called Slide Show which was around
long before XP and I recall I was getting the same
message long before the latest rash of viruses.
Thank you so much for all your help. I have learned quite
a bit about my computer since we began our discussions
Jim
-----Original Message-----
Jim,

Go to Start, Run and enter SERVICES.MSC Locate the two entries associated
with CDilla. Double click each one and stop the service. Also set it to
disabled. Reboot, and then see if the computer shuts down normally. If
so, then you'll want to do a little research on the CDilla service and see
if its something you want, or not.

If it doesn't shutdown normally, you should try a clean boot (Start, Run and
enter MSCONFIG, Startup tab) by unchecking all the items in the MSCONFIG's
startup tab. Reboot and shutdown. If all is normal, then re-enable items
one at a time, until you find the problem. Yes, it can be time consuming,
but sometimes its the only way.



jim said:
Doug,
Your e mail or posted reply to my forwarding the Running
Processes has got sidetracked.could you please send it
again? As of now, I am still getting the Windows Shadow
message during shutdown. Thank you so much
Jim
-----Original Message-----
-- Running Processes --

System Idle Process
System
smss.exe \SystemRoot\System32\smss.exe
CSRSS.EXE
winlogon.exe winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
lsass.exe C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
mpservic.exe "C:\Program
Files\Canon\MultiPASS\mpservic.exe"
explorer.exe explorer.exe
NAVAPW32.EXE "C:\PROGRA~1\NORTON~1\navapw32.exe"
mm_tray.exe "C:\Program Files\MUSICMATCH\MUSICMATCH
Jukebox\mm_tray.exe"
hkcmd.exe "C:\WINDOWS\System32\hkcmd.exe"
Directcd.exe "C:\Program Files\Roxio\Easy CD Creator 5
\DirectCD\DirectCD.exe"
qttask.exe "C:\Program Files\QuickTime\qttask.exe" -
atboottime
hpgs2wnd.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnd.exe"
WkUFind.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\WkUFind.exe"
TaskPanl.exe "C:\Program Files\EarthLink
TotalAccess\TaskPanl.exe" -winstart
NAVAPSVC.EXE "C:\Program Files\Norton
AntiVirus\navapsvc.exe"
IXApplet.exe "C:\Program Files\Dell Computer\Dell
Image Expert\IXApplet.exe" -s
monitr32.exe "C:\Program
Files\Canon\MultiPASS\monitr32.exe" I
WkCalRem.exe "C:\Program Files\Common Files\Microsoft
Shared\Works Shared\wkcalrem.exe"
hpgs2wnf.exe "C:\Program Files\Hewlett-Packard\HP
Share-to-Web\hpgs2wnf.exe" -Embedding
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
qshelf98.exe "C:\Program Files\Microsoft
Reference\Bookshelf 98\qshelf98.exe"
ntvdm.exe "C:\WINDOWS\system32\ntvdm.exe" -
f -i1 -w -a C:\WINDOWS\system32\krnl386.exe
iexplore.exe "C:\Program Files\Internet
Explorer\iexplore.exe"
helpctr.exe
"C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\helpctr.exe"
-FromStartHelp
helpsvc.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe"
/Embedding
HelpHost.exe
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
" -guid {A3E4FC35-26E0-4174-840B-E3249862F407}
msimn.exe "C:\Program Files\Outlook
Express\msimn.exe"
msmsgs.exe "C:\Program Files\Messenger\msmsgs.exe" -
Embedding
URLMAP.EXE "C:\Program Files\Microsoft
Money\System\urlmap.exe" -Embedding
xp_homeservices.exe "C:\Documents and Settings\JAMES
DAVIDSON\Local Settings\Temp\Temporary Directory 1 for
xp_homeservices[1].zip\xp_homeservices.exe"
wmiprvse.exe

-- Running Services --

Name: 6to4
Description: Offers IPv6 connectivity over an IPv4
network
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: AudioSrv
Description: Manages audio devices for Windows-based
programs. If this service is stopped, audio devices and
effects will not function properly. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Browser
Description: Maintains an updated list of computers on
the network and supplies this list to computers
designated as browsers. If this service is stopped, this
list will not be updated or maintained. If this service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: C-DillaSrv
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE

Name: CryptSvc
Description: Provides three management services: Catalog
Database Service, which confirms the signatures of
Windows files; Protected Root Service, which adds and
removes Trusted Root Certification Authority
certificates
from this computer; and Key Service, which helps enroll
this computer for certificates. If this service is
stopped, these management services will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by
registering
and updating IP addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System
(DNS)
names for this computer. If this service is stopped,
this
computer will not be able to resolve DNS names and
locate
Active Directory domain controllers. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k
NetworkService

Name: ERSvc
Description: Allows error reporting for services and
applictions running in non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by
Windows-
based programs and components to be viewed in Event
Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service
(SENS), which provides automatic distribution of events
to subscribing Component Object Model (COM) components.
If the service is stopped, SENS will close and will not
be able to provide logon and logoff notifications. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that
require assistance in a multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on
this computer. If this service is stopped, Help and
Support Center will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe
sharing
over the network for this computer. If this service is
stopped, these functions will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network
connections to remote servers. If this service is
stopped, these connections will be unavailable. If this
service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP
(NetBT) service and NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service
messages between clients and servers. This service is
not
related to Windows Messenger. If this service is
stopped,
Alerter messages will not be transmitted. If this
service
is disabled, any services that explicitly depend on it
will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: MPService
Description:
Startup Mode: Auto
Run from: C:\Program Files\Canon\MultiPASS\mpservic.exe

Name: navapsvc
Description: Handles Norton AntiVirus Auto-Protect
events.
Startup Mode: Auto
Run from: C:\Program Files\Norton AntiVirus\navapsvc.exe

Name: Netman
Description: Manages objects in the Network and Dial- Up
Connections folder, in which you can view both local
area
network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration
and location information, and notifies applications when
this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: PlugPlay
Description: Enables a computer to recognize and adapt
to
hardware changes with little or no user input. Stopping
or disabling this service will result in system
instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the
ISAKMP/Oakley (IKE) and the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive
data, such as private keys, to prevent access by
unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RpcSs
Description: Provides the endpoint mapper and other
miscellaneous RPC services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user
accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule
automated tasks on this computer. If this service is
stopped, these tasks will not be run at their scheduled
times. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate
credentials. If this service is stopped, this type of
logon access will be unavailable. If this service is
disabled, any services that explicitly depend on it will
fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon,
network, and power events. Notifies COM+ Event System
subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop
service, turn off System Restore from the System Restore
tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your
home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for
scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for
programs that control telephony devices and IP based
voice connections on the local computer and, through the
LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected
interactively to a machine as well as the display of
desktops and applications to remote computers. The
underpinning of Remote Desktop (including RD for
Administrators), Fast User Switching, Remote Assistance,
and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a
computer or across computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file
transfers between clients and servers on the network. If
this service is stopped, synchronous and asynchronous
file transfers between clients and servers on the
network
will not occur. If this service is disabled, any
services
that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: w32time
Description: Maintains date and time synchronization on
all clients and servers in the network. If this service
is stopped, date and time synchronization will be
unavailable. If this service is disabled, any services
that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create,
access, and modify Internet-based files. If this service
is stopped, these functions will not be available. If
this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object
model
to access management information about operating system,
devices, applications and services. If this service is
stopped, most Windows-based software will not function
properly. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of
critical Windows updates. If the service is disabled,
the
operating system can be manually updated at the Windows
Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the
802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs




-----Original Message-----
The link works here, Jim. I even copied and pasted
your
version into it.

http://www.dougknox.com/xp/utils/xp_homeservices.zip
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

Doug, could not download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
jim
-----Original Message-----
Doug, Does elimination of these processes help my
shutdown problem or are they still associated with
the
latent nstask32.exe problem ?
-----Original Message-----
James,

I was looking over your Startup log file again. 3
more
entries come to
light.

In running Processes:

CDAC11BA.EXE C:\WINDOWS\System32
\drivers\CDAC11BA.EXE
CDANTSRV.EXE C:\WINDOWS\System32
\DRIVERS\CDANTSRV.EXE

These two strike as unusual because I don't have a
single EXE file in the
system32\drivers folder. Since there are no startup
entries for these, that
I can see, I'm assuming that they're being run as a
Service. Also both file
names have been associated with C-Dilla:
http://www.privacyandspying.com/privacy- c_dilla.html

Loading from


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVe
r
s
ion\Run

system dcomx.exe

This file is definitely a virus (my apologies for
missing it). Several
virus's use this file name. Here's one:

http://www.f-secure.com/v-descs/rpc.shtml

Open Task Manager, go to the Processes and highlight
these 3 processes,
individually and select End Process.

Then open REGEDIT and go to


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVe
r
s
ion\Run and delete
the "system" value in the right pane. Next do a
find
for dcomx.exe
(probably in the Windows\System32 folder and delete
it.

Then you'll need to go to Start, Run and enter
SERVICES.MSC and see if you
can find anything associated with the first 2 files
mentioned. If not,
download
http://www.dougknox.com/xp/utils/xp_homeservices.zip
The EXE
inside will scan your system for running processes
and
all running services.
Reboot the computer and run this utility. Post the
results here.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Associate Expert
ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
--------------------------------
Please reply only to the newsgroup so all may
benefit.
Unsolicited e-mail is not answered.

in
message
While closing down WindowsXP I get the following
message.
"The system cannot end the selected task because
SHADOW
is not allowing it to run. Press ok to End Task
Shadow
or
cancel to leave it running.


.

.



.

.


.
 
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