Windows Security Log-In - XP to Vista

  • Thread starter Thread starter vickig
  • Start date Start date
V

vickig

Seen lots on this - have tried to follow advice and even uninstalled McAfee
and recreated mail account from scratch on Windows Mail - still no luck -
still get the windows security prompt. Cannot download or send any emails. V.
frustrating - especially when going through the risk of unistalling
protection (which came pre-installed).

Is there a published document from Microsoft on this problem? Some
definitive, clear, step-by-step advice for those who simply want to transfer
from XP to Vista wihtout these unexpected, business damaging issues.
 
vickig said:
Seen lots on this - have tried to follow advice and even uninstalled
McAfee
and recreated mail account from scratch on Windows Mail - still no luck -
still get the windows security prompt. Cannot download or send any emails.
V.
frustrating - especially when going through the risk of unistalling
protection (which came pre-installed).

Is there a published document from Microsoft on this problem? Some
definitive, clear, step-by-step advice for those who simply want to
transfer
from XP to Vista wihtout these unexpected, business damaging issues.
Click to expand...

Did you run the cleanup program to take care of what the McAfee
uninstall left behind?

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

You may also need to remove your email account under Windows Mail,
then restart Windows Mail and add the account again.

I'm not sure there's a good way to transfer the account, but you can
transfer the old messages and the old contacts. If your old email
program was Outlook, you have two choices: 1. Install Outlook
under Vista, preferably version 2003 or later. Version 2002 also
runs under Vista, but with a few problems. Windows Mail needs
to use part of Outlook to be able to understand .pst files from
Outlook. 2. Transfer the messages and contacts first to Outlook
Express on your XP computer. Then transfer them from Outlook
Express to Windows Mail:

<http://www.askmehelpdesk.com/email/import-dbx-files-outlook-express-windows-mail-vista-86458.html>

<http://www.vista4beginners.com/Migrate-from-Outlook-Express-to-Windows-Mail>

Bring along the .wab file if you want your old contacts. After you
copy the files to a directory on the hard drive of your Vista
computer, make sure the copies are read-write instead of readonly
before you import them into Windows Mail.

Windows Mail has a quirk that often makes it forget any password
you have already stored for an email account if you click Apply
just after adding the check mark before Remember password.
If this has happened, click on Tools, then Accounts, then your
email account, then Properties, then Servers, then click at the end
of the dots that represent the password, backspace over them,
enter the password again along with any approvals needed, then
click Apply, then OK, then Close.

If this fixes your problem and you want a replacement antivirus
program that doesn't cause problems in Windows Mail,
I recommend either avast! or AVG, either one with a custom
install that tells it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
 
If you cancel the security prompt, it should show an error message;
copy that and post it here. We need the diagnostic information
from that error message in order to help you.

It probably is not wise to use a free email program for a business.
Microsoft Outlook is meant for business applications.
 
Thanks Gary, error message is as quoted in many previous posts:

Account: 'mail.phoenixdancecompany.co.uk', Server:
'mail.phoenixdancecompany.co.uk', Protocol: POP3, Server Response: '-ERR
syntax error', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC91

Hear what you're saying re: Outlook for business, are you saying Outlook
would (a) definitely not present same problems, and (b) be compatible with
McAfee / Norton products? I mean, business users or not, you can surely see
the frustration? Not only do I have to uninstall well tested, globally
recognised protection software, I also have to purchase Outlook to operate
the size of business I previously operated perfected well with Express.
 
That's not the usual error we see for a Windows Security Prompt.
Go to Tools, Accounts, select that mail account, Properties,
Servers, make sure "Log on using Secure Password Authentication"
is NOT checked. If that was not the issue, make sure your username
is in the correct format. Some providers want the whole email address
while others want only the part before the @ symbol.

If the issue remains unresolved, test it with your antivirus uninstalled.
If that results in improvement, we can recommend a free antivirus
that is more compatible with Windows Mail.

Both Outlook and Windows Live Mail seem to work OK with McAfee
and Norton antivirus products as long as the email scanning feature
is disabled. Outlook has additional features which business users
may want.
 
Thanks Gary

I'm going to:

1. Delete mail account
2. Uninstall McAfee
3. Install Avast
4. Recreate mail account

If it still doesn't work then I must be getting account information wrong -
there can't be any other conclusion - would you agree?

If this does happen then I'm at a loss because I'm directly copying the
account information (and the format in which it's entered) from the existing
set-up in Express.

I'll let you know - appreciate your advice.

VG
 
OK Gary,

I deleted account, swapped McAfee for Avast, recreated account and still get
the prompt. On entering exact same info, same result and following error
message.

Account: 'mail.phoenixdancecompany.co.uk', Server:
'mail.phoenixdancecompany.co.uk', Protocol: POP3, Server Response: '-ERR
authorization failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

Any clues?


p.s. I thought this would happen!
 
Your error message is slightly different, so perhaps we are making
some progress. When you installed Avast did you use the default
install method? If so, uninstall it, then reinstall using the custom install
option, which will then give you an opportunity to forego installation
of the mail checking module. That mail checking module causes
problems for Windows Mail. If the problem remains, delete and
recreate the account once more, since it may have been corrupted by
Avast's mail checking module.

If all else fails, upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview
 
I'll give it a go Gary thanks.

Gary VanderMolen said:
Your error message is slightly different, so perhaps we are making
some progress. When you installed Avast did you use the default
install method? If so, uninstall it, then reinstall using the custom install
option, which will then give you an opportunity to forego installation
of the mail checking module. That mail checking module causes
problems for Windows Mail. If the problem remains, delete and
recreate the account once more, since it may have been corrupted by
Avast's mail checking module.

If all else fails, upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview
Click to expand...
 
No luck Gary, think this is the same error msg as last time.

Account: 'mail.phoenixdancecompany.co.uk', Server:
'mail.phoenixdancecompany.co.uk', Protocol: POP3, Server Response: '-ERR
authorization failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

I think it's got to be something else.

VG
 
After you uninstalled the McAfee program, did you run this cleanup program
to take care of what the uninstall left behind?

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

If not, do it now.

Also check your list of installed programs. If the Google Toolbar program
is
installed, uninstall it since it causes problems in Windows Mail. If a
program
with SMS in its name is installed, tell us its full name since there's such
a
program that causes problems in Windows Mail.
 
We've run out of useful fixes to try, so my remaining advice is to
switch to Windows Live Mail.
 
That generally indicates a problem in your settings, usually a mistake in
the password or username. Make sure the username is all lower case and
doesn't have any commas in place of periods. Also, some providers want
(e-mail address removed) and some just want name. The password, on the other hand,
is case sensitive.
 
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