windows messenger

  • Thread starter Thread starter Robbie
  • Start date Start date
R

Robbie

I have Windows XP home edition which came with windows
messenger. I use windows messenger a lot and like it.
It has worked flawlessly for almost 2 years. Now I cant
sign in. When I try to sign in, I get a message that a
newer version is available and I must download it to
continue. I have downloaded it, but I still get the same
message every time I try to sign in. I have a valid
passport. I downloaded MSN Messenger and it works fine,
but I want my windows messenger back.
Can anyone help me?? Microsoft wants me to pay for help.
 
Greetings Robbie,

Firstly, remove your saved Passport login in Windows XP, so it can't automatically sign you
in to the service (you can readd this back in the future if you like), click the Start
Button, then click the Control Panel. Then, click User Accounts in the Control Panel. Select
your account name, and then on the left side of the screen, under Related Tasks, click
'Manage my Network Passwords'. In the window that opens, click the Passport.Net\* (Passport)
entry and click 'Remove'.

Then, do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging
scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause some
of this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon
in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click
Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK.

If the window is still open with the upgrade question, say No, it should now stop trying.

Then download the latest Windows Messenger here:
http://www.microsoft.com/windows/messenger/download.asp
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
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