Windows Messenger Problem

  • Thread starter Thread starter Duncan Cameron
  • Start date Start date
D

Duncan Cameron

I am still having trouble with Windows Messenger even
after I disconnected my DI-704P Router. As well the same
problem exists when I use MSN Messenger 5.0 that I just
downloaded on the advice of the Router technician.

The problem is that my contacts can not hear me yet I can
hear them.

I have tested my sound and speakers using the appropriate
wizards and all indicate these are working properly.

I have Windows XP Home Edition and the talk and video
used to work fine before I installed the router.

I am thinking that I will need to use my Sony System.
Recovery Disks to return back to the state when I
purchased the laptop. I would rather not have to resort
to this drastic solution.

Hope someone can advise me.

P.S. UP&P has ben enabled on the advice of the Router
technician but still have the problem

Duncan
 
Greetings Duncan,

Firstly, make sure you've gone through the Audio (and Video) Tuning Wizard in Messenger. To
do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then
go through the wizard to select and test your camera.

Then, verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is
unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm,
Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All",
"Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and since you're using a router (with UPnP support), you may need to
remove the current port forwardings. To do so, click Start, All Programs, Accessories,
Communications, Network Connections. Right-click the "Internet Gateway" (should be under the
Internet Gateway heading) and choose Properties. Choose the Settings button, click each
'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger
(right-click the Messenger icon, choose Exit), then restart Messenger.

Finally, you might try turning off the QoS Packet Scheduler. To do so, click Start, then
click the Control Panel. If you're in category view click Network and Internet connections
then click Network Connections. Right click your network/internet connection, then click
Properties. Uncheck the QoS Packet Scheduler, then reboot and try again..
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
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