Windows Installer probl donems

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Guest

Hi!
After installing SP2 & all the possible updates, I can not install any
application that uses Windows Installer. Machine freezes and after a while I
get message "Windows installer is not responding". Two other strange things
happen: first, I can no longer see properties of folders (right click menu
--> properties). Properties of any file work, folder not. Second, search
don't work.

I have licensed official versions of both English and German XP Pro, the
problem is the same which ever language version I install.

Kari

P.S. Could Norton Internet Security 2003 be the problem?
 
Hi there,

Here is what you can do to troubleshoot Windows installer in WinXP:

Go to Start/Run and type in:
msiexec /unregister [click ok]

Then Start/Run and type in:
msiexec /regserver [click ok]

If neither of the above has helped: Go to Start/Run/Regedit and navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

Does the image path in the right pane correctly point to: (modify drive
letter as needed)
C:\Windows\System32\Msiexec.exe /V

If not: boot into safe mode and then go to Start/Run/CMD and type in:
msiexec.exe

Once done and while still there type in: msiexec /regserver
Check the image path again, if it is now present, reboot.

Regarding the search, try refreshing the search using the inf file, follow
the below procedure:

Open Explorer and go to the Windows\Inf folder. Locate the srchasst.inf
file. Right click it and select Install. You'll need your XP CD or the files
from the I386 folder. (This fix will require you to have your Win XP CD).

The Windows\Inf folder is a hidden folder. You can adjust your Explorer
Folder Options (View tab) to Show hidden files and folders. You can also
click Start, Run and enter %SystemRoot%\Inf to open directly to the Inf
folder.


Courtesy: Kelly Theriot [MS-MVP]

HTH
Venkatesh
 
In addition, you may also try the Windows installer cleanup utility to
troubleshoot Windows installer:
http://windowsxp.mvps.org/MSICLEAN.htm

HTH
Venkatesh

Venkatesh said:
Hi there,

Here is what you can do to troubleshoot Windows installer in WinXP:

Go to Start/Run and type in:
msiexec /unregister [click ok]

Then Start/Run and type in:
msiexec /regserver [click ok]

If neither of the above has helped: Go to Start/Run/Regedit and navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

Does the image path in the right pane correctly point to: (modify drive
letter as needed)
C:\Windows\System32\Msiexec.exe /V

If not: boot into safe mode and then go to Start/Run/CMD and type in:
msiexec.exe

Once done and while still there type in: msiexec /regserver
Check the image path again, if it is now present, reboot.

Regarding the search, try refreshing the search using the inf file, follow
the below procedure:

Open Explorer and go to the Windows\Inf folder. Locate the srchasst.inf
file. Right click it and select Install. You'll need your XP CD or the files
from the I386 folder. (This fix will require you to have your Win XP CD).

The Windows\Inf folder is a hidden folder. You can adjust your Explorer
Folder Options (View tab) to Show hidden files and folders. You can also
click Start, Run and enter %SystemRoot%\Inf to open directly to the Inf
folder.


Courtesy: Kelly Theriot [MS-MVP]

HTH
Venkatesh

kpaajo said:
Hi!
After installing SP2 & all the possible updates, I can not install any
application that uses Windows Installer. Machine freezes and after a while I
get message "Windows installer is not responding". Two other strange things
happen: first, I can no longer see properties of folders (right click menu
--> properties). Properties of any file work, folder not. Second, search
don't work.

I have licensed official versions of both English and German XP Pro, the
problem is the same which ever language version I install.

Kari

P.S. Could Norton Internet Security 2003 be the problem?
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