windows installer issues

  • Thread starter Thread starter David
  • Start date Start date
D

David

Hi,
I frequently have trouble installing new programs -- I get
an error that says "The installation package cannot be
opened. Verify that the package exists and that you can
access it, or contact the application vendor to verify
that this is a valid Windows Installer package."

To the best of my ability, I'd done the above, but I still
can't get certain programs to install.

Note: I have already downloaded and installed the latest
version of Windows Installer. That does not rectify the
problem.

Has anyone else had the problem? If so, how have you
resolved it?

Many thanks for anyone's and everyone's assistance.

David
 
Hi David,

Try the following:

1. Boot to the Windows 2000 recovery console. For more information, refer
to
Q229716 Description of the Windows 2000 Recovery Console.
2. Type "cd %systemroot%\system32\dllcache" (excluding quotes) and press
ENTER.
3. Type "ren msi.dll msi.old" (excluding quotes) and press ENTER.
4. Repeat step 1c. for msiexec.exe and msihnd.dll.
5. Type "cd .." (excluding quotes) and press ENTER.
6. Rename the same three files as referenced in 1.c. and 1.d
7. Place the Windows 2000 CD in the CD drive
8. Type "Expand <cd>:\i386\msi.dl_ %systemroot%\system32" (excluding quotes)
and
press ENTER (<cd> is the letter of your cd drive). You may need to rename
the file
once it has been expanded.
9. Repeat 1.h. for msiexec.ex_ and msihnd.dl_. The expand process will
automatically rename these files.
10. Type "copy msi.dll %systemroot%\system32\dllcache" (excluding quotes)
and press
ENTER.
11. Repeat for msiexec.exe and msihnd.dll
12. Type "Exit" (excluding quotes) and press ENTER.
13. After the Windows 2000 boot process has finished, log on as
Administrator or an
account with administrative rights
14. Open a command prompt by clicking on "Start," choosing "Run," typing
"cmd" and
pressing enter.
15. Type "msiexec /unregister" and press ENTER.
16. Type "Msiexec /regserver" and press ENTER.

Try running the application(s) again.

Regards,

Ken Simmons

Microsoft Technical Support for Platforms and Business Applications
 
I have the same problem. When i try and install some
things it works just fine, usually when the wise
installation wizard kicks in, but when i install like MS
Word the install wizard just stops and tells me the
installation package cannot be opened, or may not be
installed. I have checked and it is installed, plus i have
DL'ed updates for it and they still will not work. THis is
very annoying to me!!!!! HELP MS!!!!!!!!!!
 
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