Windows Explorer

  • Thread starter Thread starter Perry Mason
  • Start date Start date
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Perry Mason

For some odd reason, my explorer crashes constantly. Any thoughts on how I
can figure this out would be greatly appreciated.

Perry
 
Perry said:
For some odd reason, my explorer crashes constantly. Any thoughts on
how I can figure this out would be greatly appreciated.
Click to expand...

Unfortunately, the cause could be anything and you've give us no
information with which to give you focused help. You've basically just
told us "it's broken". Here is a link that explains what details you
need to include in a newsgroup post:

http://www.dts-l.org/goodpost.htm

In the meantime, here are general troubleshooting steps:

The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the
malware/virus status of the machine? If you think it is clean, what
programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

General hardware troubleshooting:
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Malke
 
I apologize for the lack of info about my problem, but the thing is, I
haven't made any substantial changes to my system since this started
occurring. I have Adaware SE Plus, Windows Live Care and keep them updated
as well as the OS.
 
Perry said:
I apologize for the lack of info about my problem, but the thing is, I
haven't made any substantial changes to my system since this started
occurring. I have Adaware SE Plus, Windows Live Care and keep them
updated as well as the OS.
Click to expand...

Then all I can suggest is that you go through the general
troubleshooting steps I already gave you. You should run through at
least some of the malware removal steps because Windows Live Care has
one of the lowest antivirus catch rates in the industry. Also, while
Ad-aware is good it takes more than one program to catch all malware.
Your system may very well be clean, but when you are troubleshooting
you need to be extremely methodical and work from a process of
elimination. One of the most important things to do in troubleshooting
Windows machines is to ensure the base system is virus/malware-free.

If the system is truly clean, then:

1. Look in Event Viewer for clues. Start>Run>eventvwr.msc [enter]

2. Do clean-boot troubleshooting to see if software is causing the
problem.
Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

3. Do hardware troubleshooting per the link I gave you. Failing/flaky
RAM will cause a lot of "lockup" problems. So will overheating and/or
other failing components.

Malke
 
Thank you for the info, I'll follow thru with your suggestions and see if I
can get any improvement. Thanks for your help! But now, after having gone
into Safe Mode, the system is now telling me that due to Significant
Hardware Changes, I must now reactivate Windows, why? I've had this pc for
a little over 2 years and now I've gotta reactivate? What's up with that?

Malke said:
Perry said:
I apologize for the lack of info about my problem, but the thing is, I
haven't made any substantial changes to my system since this started
occurring. I have Adaware SE Plus, Windows Live Care and keep them
updated as well as the OS.
Click to expand...

Then all I can suggest is that you go through the general
troubleshooting steps I already gave you. You should run through at
least some of the malware removal steps because Windows Live Care has
one of the lowest antivirus catch rates in the industry. Also, while
Ad-aware is good it takes more than one program to catch all malware.
Your system may very well be clean, but when you are troubleshooting
you need to be extremely methodical and work from a process of
elimination. One of the most important things to do in troubleshooting
Windows machines is to ensure the base system is virus/malware-free.

If the system is truly clean, then:

1. Look in Event Viewer for clues. Start>Run>eventvwr.msc [enter]

2. Do clean-boot troubleshooting to see if software is causing the
problem.
Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

3. Do hardware troubleshooting per the link I gave you. Failing/flaky
RAM will cause a lot of "lockup" problems. So will overheating and/or
other failing components.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
Perry said:
Thank you for the info, I'll follow thru with your suggestions and see
if I
can get any improvement. Thanks for your help! But now, after having
gone into Safe Mode, the system is now telling me that due to
Significant
Hardware Changes, I must now reactivate Windows, why? I've had this
pc for
a little over 2 years and now I've gotta reactivate? What's up with
that?
Click to expand...

It sounds like you are having some severe hardware problems. Go ahead
and reactivate the system, but you'll need to find out what's wrong
with your machine.

Malke
 
Ok, understood, thanks for your help. Dang.

Malke said:
It sounds like you are having some severe hardware problems. Go ahead
and reactivate the system, but you'll need to find out what's wrong
with your machine.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Click to expand...
 
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