windows explorer must close when accessing my network or shared documents

  • Thread starter Thread starter holly
  • Start date Start date
H

holly

we have recently networked 2 computers together they
communicate fine, but on the one everytime i try to
access the shared folder on it i get a message that
windoew explorer has to close and then i get an online
crash analysis that says that this a known problem and
that i should wait for the next service pack (article
831938). But if i reallly need it now it is
available...but i can not find where....i need it now i
cannot access these files from this computer....i can
however access them from the other computer...Any help
ideas/ coments would be greatly appreciated.

Thanks
Holly
 
Follow the instruction in this article to get the hotfix:

831938 My Computer and Windows Explorer unexpectedly quit when you try to
open
http://support.microsoft.com/?id=831938

--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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