Win XP Home Edition

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Guest

I would like to know how my WXP SP2 CD made it so that my drive can not even
see my WXP Home Edition CD? I checked the drive and it reads every other
disk ok.
 
James;
Something else is wrong.
Have you tried to clean the Home CD and also try it in another computer?
 
I tried the Home CD on two other computers and there was no problem. The CD
is clean like new.
 
No, I set my bios to boot from the CD and it skips to hard drive.

I went to sony.com and got a program to check the drive and it failed on the
write test, but thats not my problem either. I also installed the latest
drivers and no luck.
 
James said:
No, I set my bios to boot from the CD and it skips to hard drive.
Click to expand...


You asked "I would like to know how my WXP SP2 CD made it so that my drive
can not even see my WXP Home Edition CD." Note that if the BIOS is set to
boot from the CD and it doesn't do that, this is *not* a Windows issue.
Windows hasn't even begun to be loaded at this point, and is not what's
causing the problem. The only possibilities are the following:

1. You think the drive is set to boot from the CD, but it isn't.

2. You're getting a message to press a key to boot from the CD and you
don't.

3. For some reason, you don't have a bootable CD.

4. The CD is defective.

5. The CD drive is defective, installed incorrectly, or jumpered wrong

6. There's some other hardware error that's preventing the CD from being
read (for example, the drive controller on the motherboard).

I went to sony.com and got a program to check the drive and it failed
on the write test, but thats not my problem either.
Click to expand...


Is there also a read test? Does it pass that?

Can you read other CDs from within Windows?

Can you boot from other bootable CDs?

I also installed
the latest drivers and no luck.
Click to expand...


Any change in Windows drivers can't possibly help. As explained above, the
failure is occuring outside of Windows--before it even begins to boot.
 
Ken Blake said:
You asked "I would like to know how my WXP SP2 CD made it so that my drive
can not even see my WXP Home Edition CD." Note that if the BIOS is set to
boot from the CD and it doesn't do that, this is *not* a Windows issue.
Windows hasn't even begun to be loaded at this point, and is not what's
causing the problem. The only possibilities are the following:

1. You think the drive is set to boot from the CD, but it isn't.
Click to expand...

I set the bios correctly
2. You're getting a message to press a key to boot from the CD and you
don't.
Click to expand...

No, drive starts spin up and then it does nothing
3. For some reason, you don't have a bootable CD.
4. The CD is defective.
Click to expand...

That's a good question??? I had the machine built for me but I received the
machine with the OS installed already. I never really tried to access the
disk. Don't vendors who do this usually just image the OS from a master and
then just give you the disk?

5. The CD drive is defective, installed incorrectly, or jumpered wrong
Click to expand...

Drive has always worked and still does but it won't burn music, so it has
probably gone bad.
6. There's some other hardware error that's preventing the CD from being
read (for example, the drive controller on the motherboard).




Is there also a read test? Does it pass that?
Click to expand...

It wrote and read then all of the sudden failed.
Can you read other CDs from within Windows?
Click to expand...

Yes, My SP2 disk works, Photoshop, Adobe Illustrator, ect.
Can you boot from other bootable CDs?
Click to expand...

I haven't tried. It was suggested that I see if I can boot from WIN 98 CD.
Any change in Windows drivers can't possibly help. As explained above, the
failure is occuring outside of Windows--before it even begins to boot.
Click to expand...
<snip>

I am going to do this if you agree. New CD-RW, New DDR Memory.
Then I'll try all the suggestion again.

Also if the WXPHome CD was defective can I get a replacement from Microsoft?

Ken, Thank you for your help.
 
James said:
:

That's a good question??? I had the machine built for me but I
received the machine with the OS installed already. I never really
tried to access the disk. Don't vendors who do this usually just
image the OS from a master and then just give you the disk?
Click to expand...


Yes, but not everyone does.

I am going to do this if you agree. New CD-RW, New DDR Memory.
Then I'll try all the suggestion again.
Click to expand...


Changing the drive makes sense, especially since you say it's failing on
writing.

Why would you change the RAM?


Also if the WXPHome CD was defective can I get a replacement from
Microsoft?
Click to expand...



If it's a retail CD, yes. Read here:
http://support.microsoft.com/Default.aspx?kbid=326246

But if it's OEM, Microsoft won't help and your recourse is with the OEM
vendor.

Ken, Thank you for your help.
Click to expand...


You're welcome. Glad to help.
 
Ken Blake said:
<snip>



Changing the drive makes sense, especially since you say it's failing on
writing.

Why would you change the RAM?
Click to expand...
I did the microsofts memory checker and ran it for 20 min. I had several
intermittent failures.
 
James said:
I did the microsofts memory checker and ran it for 20 min. I had
several intermittent failures.
Click to expand...


OK, if you had mentioned that earlier I must haved missed it. Whether that
has anything to do with your being unable to boot from the CD, I don't know,
but I doubt it. Nevertheless if the RAM is bad it needs to be replaced.
 
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