Why is Word 2003 freezing when I paste from an e-mail?

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  • Start date Start date
G

Guest

Everytime I go to paste items from an e-mail (Yahoo!), Word 2003 freezes up
and then after about 5 minutes shuts down. I have done this all the time,
and it only starting having problems a couple days ago.
 
Hi B.G.,

If you paste in Word using Edit=>Paste Special and paste as text rather than the default 'HTML' choice do you still get the same
problem? If not check your firewall software settings to see if it is still allowing Word to access the internet. Sometimes an
update to an Office product will change the version build number and the firewall won't recognize the product as 'okay'.

=========
Everytime I go to paste items from an e-mail (Yahoo!), Word 2003 freezes up
and then after about 5 minutes shuts down. I have done this all the time,
and it only starting having problems a couple days ago. >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 
Bob -

Now I think it was a Yahoo! problem. I forwarded the e-mails to a different
account, and they copied and pasted just fine. Also, this morning, I
switched to the Yahoo Mail Beta, and that seemed to work better as well.

What I normally do is just use the regular Paste button, and then click on
"Match Destination Format." But it would not even let me get that far. As
soon as I clicked on Paste, Word would freeze up.

Thank you for your help!

B.G.
 
Bob, I am having the same problem as B.G. on two separate computers, one with
Word 2002 and the other with Word 2003. I am able to paste from the old
version of Yahoo email into Notepad, Wordpad, and into Word IF I paste
special as you suggest. But, I am unable to paste HTML without B.G.'s stated
problems. I also can paste from the new version of Yahoo, but prefer not to
use that version. Both computers have had recent automatic updates from both
Microsoft and from trend Micro PC-cillin.

Any advice?

Thanks.
 
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