DOSrelic said:
It's a genius mouse model G04003A! Less than a year old
WHY HAS IT STARTED PLAYING UP NOW?, an update maybe Microsoft?
Come on, your operating system which I paid good money for so shouldn't you
help?
You are not talking to Microsoft here, so "your operating system" is not
an accurate statement. This is a public newsgroup hosted on Microsoft
servers. While some Microsoft employees occasionally post here on their
own time, the vast majority of helpers (like me) are volunteers trying
to assist people like you out of the goodness of our hearts. Being nasty
to us is not an effective way to get help.
That said, we don't have enough information to help you because you
haven't provided any details except that you have this mouse and it
isn't working. We don't even know if it is a usb or ps/2 mouse, how old
your computer is, laptop or desktop, etc.
The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?
Normal troubleshooting steps are to ask The First Question. If it can't
be answered, then you have to start trying to figure out what has
changed and/or gone bad in a methodical way. If you haven't updated any
mouse and/or video drivers, I would start by:
1. Swap out the mouse for a known-working one. If that mouse exhibits
the same symptoms, then you know it is the computer.
2. If the mouse is ps/2, attach a usb mouse. If that one is OK, perhaps
the ps/2 on the motherboard is damaged.
3. If you *did* update mouse and/or video drivers, I would roll back the
driver and see if that helps. It sounds like hardware to me, but
checking this is part of the troubleshooting tree.
How to Roll Back a Device Driver -
http://tinyurl.com/86yb6
That should give you a place to start. If you need more help after doing
the above, then please see this link for what details you should include
in your next post in order to get focused help:
http://www.dts-l.org/goodpost.htm
BTW, I don't care if you go to Linux or Solaris but if you don't know
how to do this very basic type of troubleshooting you will not be
successful on either of those operating systems.
Malke