When will Microsoft fix a known bug?

[Guest]

I have a problem using a 3rd party add in with MS Word 2003 that is critical
to my job. The add in vendor says it is a known bug but how do I find out if
Microsoft will ever fix the problem. The vendor won't take ownership for the
problem and just points to Microsoft.

I assume this problem affects other add ins as well?

Description of problem:

I'm using Stedman's Smartype with Word 2003, and occasionally, when I
begin to type, I get three duplicate letters in a row, then the cursor
scrolls to the bottom of the screen and Word crashes. How can I keep this
from happening?
This problem occurs in Word 2003 when you highlight a word (using
either the mouse or the ctrl+shift+arrow keys) and begin typing to replace
the highlighted text, rather than using the Delete key to delete the
highlighted text. Microsoft has acknowledged that this is due to a problem
with their programming interface for Word 2003. We are actively searching
for a work-around to this issue, but until we do, we strongly recommend
using the Delete key to remove text from your Word 2003 document and
apologize for any inconvenience this may cause.

 

[Jezebel]

Can you provide more information on this? (Such as wherever you're quoting
from.) There's must be more to the problem than you've mentioned: W2003
doesn't crash simply when you highlight a word then type to replace it.

 

[Graham Mayor]

If it is a 'known bug' it is not one that has been reported previously in
these newsgroups, nor is it one I have heard of in relation to other
add-ins. Certainly add-ins do cause problems with Word and frequently
conflict with one another, but it is disingenuous of Stedmans to blame
Microsoft for the programming failings of their own software.

Get Stedmans to tell us who they have been talking to at Microsoft and the
nature of this so called 'bug' in Word and we can take it up with Microsoft
to see if the complaint has any merit, but frankly I suspect Stedmans is
merely trying to pass the buck.

If this software is mission critical for your business, and worked
successfully with an older version of Word then it might be worth you
reverting to that earlier version of Word, or wait until the forthcoming
replacement for Word 2003 whenever that might be.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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