When I try to log in, I get explorer error

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G

Guest

(XP Pro)When I tried to log in, I got an error message saying explorer failed
to start since the component "normaliz.dll" could not be located. System
Restore is not working, any suggestions?
 
I can transfer the file on a flash drive, but do not get the option to unzip
it. I even tried a new download of the IE 7, but my comp won't validate
since it's so messed up. I can't even get to the start button to get to the
control panel. Is there a back door for the control panel? I'm about to
just restore the comp and start over, but I have so many files I haven't
backed up.
Thanks,
 
Re-installing your OS should always be a last ditch effort. I would suggest
trying a few other things before you resort to that.

First, since it sounds like you have major system problems, you can try
putting your XP CD into the CD drive, start the computer, and boot into the
CD (might have to press a button to boot into CD - you will see a prompt for
it if you need to). Let Windows Setup load. After it is done loading press
Enter, F8 to agree, It will find your current installation of Windows. From
here press R to repair your current installation of Windows. Follow any
further prompts that it gives you. This will essentially re-install Windows
without getting rid of any of your current files or applications. This might
allow you to at least get back into your computer to start the
diagnostic/fixing process.

Another option is to create a Windows Live CD. With this you can boot into
Windows directly from a CD and either try to fix your current installation or
run spyware/adware/malware removal tools (which it sounds like
spyware/adware/malware might be causing the problems). You can create a Live
CD by getting software and following instructions from here:
http://www.nu2.nu/pebuilder/. This uses the same program but seems to have
more software included and the instructions might be easier to understand:
http://www.ubcd4win.com/. The UBCD also contains spyware/malware removal
software without having to add it.

At the very least, with a Live CD you can get to your files on your hard
drive and back them up to another location if you need to completely
re-install Windows.

After you get your system back up and running you might want to start
running multiple spyware/adware/malware removal programs: Ad-aware, Spybot,
Windows Defender, and the Microsoft Malicious Software Removal Tool.

Also: can't you unzip the normaliz.dll file before you put it onto the flash
drive and then transfer it from the flash drive?

And BTW what do you need to get to the Control Panel for?

-Dan
 
I did unzip the file but it wouldn't allow me to place it anywhere except the
desktop and I can't access the desktop in order to move things to another
file. Also, I was thinking that if I could get to the Control Panel I could
reset the computer two days ahead to before I downloaded IE7 and got all the
problems. I'm sure it wasn't a virus because I was dl'ing IE7 (new version
right from Microsoft) when all the trouble began. I'll try your other
suggestions tonight. Thanks for the advice.
 
OK, it would have helped earlier on to know that these problems started
happening after you tried to install IE7. Somehow the installation process
must have gone wrong.

So where to go from here?
I think you should try one thing before you go and try my other suggestions
first. Get into the Advanced Options startup menu again. From there you can
try selecting 'Last Known Good Configuration' on the list. If there are any
prompts after this then follow them and answer/input choices to the best of
your knowledge. This might be able to restore your computer like using System
Restore. And if it works then it might save some headaches.

If this doesn't work then proceed with the suggestions from the previous post.

-Dan


And to ANYONE reading this post it is helpful to the helpers to give as much
information as possible about problems. Otherwise we are just helping blindly
- starting with the basics and moving from there.

Information like "This problem started after I installed X" or "I did X just
before my computer started acting up" really helps in diagnosing problem.
Granted some information doesn't help in all situations, but every little bit
of information helps.
 
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