What settings do I need to change so that emails

  • Thread starter Thread starter nkb
  • Start date Start date
N

nkb

show up with the images and links instead of just hundreds of lines of text
and links? This happens w/ Circuit City confirmations, some newsletters,
etc. Thanks for your help!
 
There should be a notice at the top that gives you the option to change back
to HTML format. The Junk Mail folder will do this to protect you. You also
could have 'Read all mail in Plain Text' selected in Options, Mail format.
 
Mary, Thank you for the reply. "Read all mail in Plain Text" was not
checked and I don't see anything at the top of the email that says "change
back to HTML format." Where would it be? I am using Word 2003, MS Office
Outlook 2003, Windows Vista Home Premium Version 6.0.
 
Mary, Thank you for the reply. "Read all mail in Plain Text" was not
checked and I don't see anything at the top of the email that says "change
back to HTML format." Where would it be? I am using Word 2003, MS Office
Outlook 2003, Windows Vista Home Premium Version 6.0.
Click to expand...

Open the message, click Edit>Edit Message, then click Format>HTML. Close
and save the changes. It's likely you won't, however, get back the original
rendering.
 
Thanks for the suggestion. I did that and all it did was change the font to
a smaller one and took out all the blank lines.
 
Thanks for the suggestion. I did that and all it did was change the font
to
a smaller one and took out all the blank lines.
Click to expand...

As I said, I suspected this would happen. Messages are stored
post-rendering in Outlook (I believe) and once a message has arrived, you
can't see the original form. Something is stripping away the information
Outlook needs to render it. What version of Windows are you using?
 
I am using Word 2003, MS Office Outlook 2003, Windows Vista Home Premium
Version 6.0.
Click to expand...

When was the last time you updated Outlook? There is a problem with Outlook
2003 on Vista that causes it to display the raw HTML for messages sent via
Bcc. This was fixed in a hotfix for Outlook (see
http://support.microsoft.com/kb/951982/en-us), but I also thought it was
included in one of the normal Office updates between April and now.
 
Hi Brian,

I believe the updates run automatically. How can I check that? I clicked
on this hotfix link below, but I'm not sure if this was the actual "fix"/
download. It seemed to start extracting files... so I stopped it. Didn't
want to mess anything else up. Sorry for non-technical jargon. When I
clicked on Help while in Outlook, then Check for Updates, it lists 66 of
them... but they're almost all the same, except they have different KP
numbers.
 
I believe the updates run automatically. How can I check that? I clicked
on this hotfix link below, but I'm not sure if this was the actual "fix"/
download. It seemed to start extracting files... so I stopped it.
Click to expand...

Not possible. You must request a hotfix by following the instructions in
the article. There is no link on the page I gave you that will download
anything.
When I
clicked on Help while in Outlook, then Check for Updates, it lists 66 of
them... but they're almost all the same, except they have different KP
numbers.
Click to expand...

Not unusual. If you want to see what each of those fix, select the "more
details" option of visit the KB and specify the numbers

http://support.microsoft.com//kb/number1
http://support.microsoft.com//kb/number2
http://support.microsoft.com//kb/number3
....etc.
 
I did request the hotfix and received an email w/ a link:
Location:
(http://hotfixv4.microsoft.com/Outlo....0000.0000.8216/free/345484_intl_i386_zip.exe)
and a password. I clicked on the link, followed the instructions and then
stored a file on my desktop:
AIO_CDA_Full_Network_enu (.exe file) When I open it, it asks where I
want
to store the extracted files. Should I do this?
Click to expand...

Yes. Store it in your Temp folder, perhpaps, or create a new folder on your
hard drive specificzlly for the purpose.
What am I "extracting?"
Click to expand...

You're extracting the files needed to fix the problem.
 
OK. I tried that. I clicked on "Reinstall or Repair..." and then
"Repair..." It starts to install and then I get this message: "System
Administrator has set policies to prevent this installation." This is not
the first time I have received this message since I've had Vista. But, I AM
the Adminstrator. I'm the only user. What's up w/ this message and crazy
Vista? :(
 
OK. I tried that. I clicked on "Reinstall or Repair..." and then
"Repair..." It starts to install and then I get this message: "System
Administrator has set policies to prevent this installation." This is not
the first time I have received this message since I've had Vista. But, I
AM
the Adminstrator. I'm the only user. What's up w/ this message and crazy
Vista? :(
Click to expand...

To run the installation file, try right-clicking it and choosing "Run as
Administrator".
 
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