What is with the bug in Outlook 2003 and it not closing?? Wouldn't MS have tested this thing?

  • Thread starter Thread starter Steven B.
  • Start date Start date
S

Steven B.

Hi all,
I just installed Office 2003 on a Windows XP professional System. I
can't get outlook to shut down all the way. I've searched Google and
have discovered that this is not an isolated incident and that many
are having this problem. I have not been able to located a posting
that provides a soultion yet. Can anyone help?

I do have a Pcoket PC with Active Sync installed. I also deleted my
existing pst file and created a new one with no data in it and I still
have the same problem.

Please help. This product has bee out for a little while and with the
widespread amount of people who have experienced this issue, surely
Microsoft has a fix for this. Has anyone spoken to them yet?
Thanks in advance!!!
Regards,
Steve B.
(e-mail address removed)
 
in news:[email protected]:
Hi all,
I just installed Office 2003 on a Windows XP professional System. I
can't get outlook to shut down all the way. I've searched Google and
have discovered that this is not an isolated incident and that many
are having this problem. I have not been able to located a posting
that provides a soultion yet. Can anyone help?

I do have a Pcoket PC with Active Sync installed. I also deleted my
existing pst file and created a new one with no data in it and I still
have the same problem.

Please help. This product has bee out for a little while and with the
widespread amount of people who have experienced this issue, surely
Microsoft has a fix for this. Has anyone spoken to them yet?
Thanks in advance!!!
Regards,
Steve B.
(e-mail address removed)
Click to expand...

Not shutting down, or hanging or crashing on startup, can be attributed
to extensions (add-ins or plug-ins) that got installed into Outlook.
When Outlook loads, it will also load the extensions. If an extension
crashes, Outlook can hang or crash. When Outlook unloads, it first has
to unload the extensions. If an extension hangs then Outlook hangs, or
if the add-in takes a long time to close then it appears that Outlook
got hung. Microsoft's own Personal Folder Backup (PFB) utility can
cause crashes on Outlook startup and will make it look hung on exit
because it takes awhile to perform the backup. Other extensions can
have problems, too.

Check if Outlook's behavior improves if you disable the extension
(tools -> options -> other -> advanced). You don't have to uninstall
it. Just disable it and restart Outlook.

Note that Outlook (and Word) have had trouble in the past of hanging on
exit even when no extensions have been added. You may be able to start
a 2nd or 3rd instance of Outlook and it might work but eventually it
acts weird and can even screw up the operating system's file support -
until you use Task Manager to kill off the remnant instances of
outlook.exe. I've also seen the same thing happen to Word
(winword.exe), especially if used as the editor for Outlook. So if it
starts acting weird, check Task Manager to kill any remnant instances of
outlook.exe and winword.exe. Microsoft never fixed this problem in the
last few versions. It's not surprising that they haven't fixed it yet
and so the bug just keeps rolling through the next new versions (and one
reason why I haven't bothered to upgrade). Outlook (and Word) really
should notify the dispatcher that they are closing BEFORE they attempt
to close the extensions so if an extension causes a problem then the
dispatcher will eventually kill the application rather than hoping the
extensions finally close and Outlook eventually gets to its exit()
command.
 
do you cradle the ppc before opening outlook and leave it cradled when you
close outlook? that will cause it.

http://sunflowerhead.com/software/knockout/ will make it easier to see if
something is loading outlook before you load it and also makes it easy to
see if it closed completely. you can use it to close outlook too.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30
 
I had the same problem. I ran the Repair utility from Add/Remove
Programs, and now it's closing down properly. (I also have ActiveSync
for a PPC device.)
 
I posted my own issue on 12/18/03 under the subject ...
Multiple instances persist after exiting. Why?

Still, I want to weigh in on this. I definitely think there is an issue with
Outlook 2003 and some setting made to the pst file, since my install of
ver 2003 affected another computer on my network using the ver 2000
client with the same, shared pst file.

This post is clearly related, but my system doesn't have Active Synch
installed, and no add ins are loaded on either machine.
 
Accessing the same pst or mailbox with Ol2000 and Ol2003 can cause problems
since Ol2003 stores a lot of data as hidden messages in the pst that Outlook
2000 can't understand... and accessing a pst over a network can corrupt it.
if you open one outlook then the other before closing the first, I can see a
lot of issues cropping up - besides one instance locking out the other. You
really should use a utility made for sharing - see
http://www.slipstick.com/outlook/share.htm for a list.

For Steven: Active Sync is an issue when the pda is cradled before opening
outlook and left cradled when outlook is closed. You need to open outlook
first and remove the pda before closing outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30
 
Diane:

I can easily believe that this practice is discouraged, but prior to Outlook 2003
on my home network, there were no troubles ... no issues.

Let's say that my pst is corrupted. Would you think that creating a new one would
solve the problem? Or are there attributes maintained in the registry that will
migrate to the new pst, corrupting it as well?
--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Diane Poremsky said:
Accessing the same pst or mailbox with Ol2000 and Ol2003 can cause problems
since Ol2003 stores a lot of data as hidden messages in the pst that Outlook
2000 can't understand... and accessing a pst over a network can corrupt it.
if you open one outlook then the other before closing the first, I can see a
lot of issues cropping up - besides one instance locking out the other. You
really should use a utility made for sharing - see
http://www.slipstick.com/outlook/share.htm for a list.

For Steven: Active Sync is an issue when the pda is cradled before opening
outlook and left cradled when outlook is closed. You need to open outlook
first and remove the pda before closing outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30


Danny J. Lesandrini said:
I posted my own issue on 12/18/03 under the subject ...
Multiple instances persist after exiting. Why?

Still, I want to weigh in on this. I definitely think there is an issue with
Outlook 2003 and some setting made to the pst file, since my install of
ver 2003 affected another computer on my network using the ver 2000
client with the same, shared pst file.

This post is clearly related, but my system doesn't have Active Synch
installed, and no add ins are loaded on either machine.
Click to expand...
Click to expand...
 
Let me answer my own question: Yes, creating a new pst file solves it!

Follow these steps:

1) Create a new pst file and then close it.
2) Close Outlook
3) Rename the old pst file
4) Reopen Outlook and select the NEW pst
5) Rejoice and have yourself a drink.

--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Danny J. Lesandrini said:
Diane:

I can easily believe that this practice is discouraged, but prior to Outlook 2003
on my home network, there were no troubles ... no issues.

Let's say that my pst is corrupted. Would you think that creating a new one would
solve the problem? Or are there attributes maintained in the registry that will
migrate to the new pst, corrupting it as well?
--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Diane Poremsky said:
Accessing the same pst or mailbox with Ol2000 and Ol2003 can cause problems
since Ol2003 stores a lot of data as hidden messages in the pst that Outlook
2000 can't understand... and accessing a pst over a network can corrupt it.
if you open one outlook then the other before closing the first, I can see a
lot of issues cropping up - besides one instance locking out the other. You
really should use a utility made for sharing - see
http://www.slipstick.com/outlook/share.htm for a list.

For Steven: Active Sync is an issue when the pda is cradled before opening
outlook and left cradled when outlook is closed. You need to open outlook
first and remove the pda before closing outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30


Danny J. Lesandrini said:
I posted my own issue on 12/18/03 under the subject ...
Multiple instances persist after exiting. Why?

Still, I want to weigh in on this. I definitely think there is an issue with
Outlook 2003 and some setting made to the pst file, since my install of
ver 2003 affected another computer on my network using the ver 2000
client with the same, shared pst file.

This post is clearly related, but my system doesn't have Active Synch
installed, and no add ins are loaded on either machine.
--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Hi all,
I just installed Office 2003 on a Windows XP professional System. I
can't get outlook to shut down all the way. I've searched Google and
have discovered that this is not an isolated incident and that many
are having this problem. I have not been able to located a posting
that provides a soultion yet. Can anyone help?

I do have a Pcoket PC with Active Sync installed. I also deleted my
existing pst file and created a new one with no data in it and I still
have the same problem.

Please help. This product has bee out for a little while and with the
widespread amount of people who have experienced this issue, surely
Microsoft has a fix for this. Has anyone spoken to them yet?
Thanks in advance!!!
Regards,
Steve B.
(e-mail address removed)
Click to expand...
Click to expand...
Click to expand...
 
Diane Poremsky said:
For Steven: Active Sync is an issue when the pda is cradled before
opening outlook and left cradled when outlook is closed. You need to
open outlook first and remove the pda before closing outlook.
Click to expand...

Hm... I've never had a problem with this.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.
 
Unfortunately you cannot apply that 'fix' to an Exchange mailbox. I have
exactly the same probelm with OL2000 not shutting down, and I do not use PST
files.

Andrew

Danny J. Lesandrini said:
Let me answer my own question: Yes, creating a new pst file solves it!

Follow these steps:

1) Create a new pst file and then close it.
2) Close Outlook
3) Rename the old pst file
4) Reopen Outlook and select the NEW pst
5) Rejoice and have yourself a drink.

--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Danny J. Lesandrini said:
Diane:

I can easily believe that this practice is discouraged, but prior to Outlook 2003
on my home network, there were no troubles ... no issues.

Let's say that my pst is corrupted. Would you think that creating a new one would
solve the problem? Or are there attributes maintained in the registry that will
migrate to the new pst, corrupting it as well?
--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Accessing the same pst or mailbox with Ol2000 and Ol2003 can cause problems
since Ol2003 stores a lot of data as hidden messages in the pst that Outlook
2000 can't understand... and accessing a pst over a network can corrupt it.
if you open one outlook then the other before closing the first, I can see a
lot of issues cropping up - besides one instance locking out the other. You
really should use a utility made for sharing - see
http://www.slipstick.com/outlook/share.htm for a list.

For Steven: Active Sync is an issue when the pda is cradled before opening
outlook and left cradled when outlook is closed. You need to open outlook
first and remove the pda before closing outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30


I posted my own issue on 12/18/03 under the subject ...
Multiple instances persist after exiting. Why?

Still, I want to weigh in on this. I definitely think there is an issue
with
Outlook 2003 and some setting made to the pst file, since my install of
ver 2003 affected another computer on my network using the ver 2000
client with the same, shared pst file.

This post is clearly related, but my system doesn't have Active Synch
installed, and no add ins are loaded on either machine.
--
Danny J. Lesandrini
(e-mail address removed)
http://amazecreations.com/datafast


Hi all,
I just installed Office 2003 on a Windows XP professional System. I
can't get outlook to shut down all the way. I've searched Google and
have discovered that this is not an isolated incident and that many
are having this problem. I have not been able to located a posting
that provides a soultion yet. Can anyone help?

I do have a Pcoket PC with Active Sync installed. I also deleted my
existing pst file and created a new one with no data in it and I still
have the same problem.

Please help. This product has bee out for a little while and with the
widespread amount of people who have experienced this issue, surely
Microsoft has a fix for this. Has anyone spoken to them yet?
Thanks in advance!!!
Regards,
Steve B.
(e-mail address removed)
Click to expand...
Click to expand...
Click to expand...
 
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